Cloud Support Specialist

7 days ago


Cape Town, Western Cape, South Africa Hewlett Packard Enterprise Full time
Job Title: Cloud Support Specialist

We are seeking a highly skilled Cloud Support Specialist to join our team at Hewlett Packard Enterprise. In this role, you will provide remote technical support to clients across various locations.

About the Job

This is a challenging opportunity for an experienced IT professional looking to take their career to the next level. As a Cloud Support Specialist, you will be responsible for troubleshooting and resolving technical incidents, queries, or complaints from customers in a timely manner.

You will work closely with clients to understand their needs and provide solutions that meet their expectations. Your strong problem-solving skills, attention to detail, and excellent communication abilities will enable you to build trust with clients and deliver high-quality results.

Responsibilities:
  • Troubleshoot and resolve technical incidents, queries, or complaints from customers.
  • Provide remote technical support via phone, email, or internet.
  • Work on cases remotely using your expertise in cloud-based systems.
  • Support hardware, software, desktop, network, and infrastructure issues.
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Collaborate with internal teams to ensure seamless service delivery.
Requirements:
  • 1 year of experience providing IT support in an enterprise environment.
  • 1 year of experience working with Public Cloud (Azure, AWS, GCP).
  • Excellent communication and interpersonal skills.
  • Experience supporting Microsoft Exchange, Office 365, Active Directory, Microsoft Server, Azure.
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs.
  • ITIL foundation certification.
  • Fluent English language proficiency.
What We Offer:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Our benefits package includes health insurance, retirement savings plan, and opportunities for professional growth and development.

In addition to a fulfilling career, we offer a dynamic work environment that values collaboration, innovation, and customer satisfaction.



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