Cloud Support Expert

1 week ago


Cape Town, Western Cape, South Africa Vista Full time
About the Role

We are seeking an experienced Cloud Support Specialist to join our team. As a key member of our global support network, you will be responsible for providing exceptional technical assistance and incident management services to our cloud and managed service customers worldwide.

As part of this role, you will work closely with our proactive platform monitoring technology to identify and address incidents, lead by example and assist with mentoring/training new staff, respond to and resolve Incidents logged for Cloud/VMS/SaaS, and collaborate with Vista teams globally to resolve incidents.

Key Responsibilities:
  • Pro-actively monitor and address incidents using Vista's platform monitoring technology
  • Mentor and train junior team members to ensure knowledge transfer and continuity
  • Provide timely and effective responses to Incident reports from Cloud/VMS/SaaS systems
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Analyze error logs to identify root causes and implement corrective actions
  • Contribute to the development of technical documentation, KB articles, playbooks, and other resources to support team efficiency
Requirements:
  • Relevant degree in IT or related field (desired)
  • Minimum 2 years' experience in IT Support/Services type roles
  • In-depth knowledge of Vista Cinema's entire Product Suite
  • Experience working with Azure, SaaS, VMS, Cloud environments (preferred)
  • Microsoft AZ900, AZ104 certifications (desired)
  • Strong understanding of SQL Server, Networking fundamentals
What We Offer:

We provide a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits, including opportunities for professional growth and development, flexible working arrangements, and a fun, agile work environment.



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