Customer Support Manager Lead
2 weeks ago
- Manage a team of Customer Support Administrators to ensure seamless after-sales support and customer satisfaction.
- Develop and implement strategies to enhance aviation safety in the region, drive customer loyalty, and achieve annual revenue targets.
- Oversee all customer quotations for repairs, spares, overhaul, standard exchange, technical assistance, and CAMO.
- Contract execution, follow-up, and negotiation.
- Sales of spares and lead ordering until delivery to customers.
- Maintenance of accurate records of customer visits and correspondence, validation of visit plans with the CDM, and population of the Sales Force database with relevant helicopter and customer information.
- A proven track record in customer relationship management, autonomy, and initiative-driven approach to customer satisfaction.
- Excellent interpersonal, negotiation, conflict resolution, and written/verbal communication skills.
- Ability to plan, organize tasks, and work responsibilities to achieve objectives.
Based on industry standards and Gauteng location, the estimated salary range for this position is approximately R 900,000 - R 1,200,000 per annum. This figure may vary based on individual qualifications and experience.
Airbus DS Optronics Ltd offers a comprehensive benefits package, including competitive salary, performance bonuses, and opportunities for career growth and development in the aerospace industry.
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