Customer Service Team Lead
3 weeks ago
We are seeking an experienced Customer Service Team Lead to join our team at Advius (Pty) Ltd. This is a key leadership role that requires strong leadership skills, the ability to motivate teams, and excellent communication skills.
About the RoleThe successful candidate will lead, train, and motivate a team of customer service representatives to meet and exceed their sales and performance goals. If you have a proven track record in debt recovery and target-driven sales, we want to hear from you.
Key Responsibilities:- Recruit, onboard, and train customer service representatives.
- Drive team performance to meet collection and sales Key Performance Indicators (KPIs).
- Provide feedback and support to ensure continuous improvement.
- Handle escalated cases and ensure resolution.
- Collaborate closely with the Collections Manager on performance and reporting.
For this role, we are looking for a candidate with the following qualifications and experience:
- Minimum of 3-5 years' experience in collections or debt recovery, with a focus on sales performance.
- Proven leadership experience with a strong ability to drive sales results.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work under pressure and meet deadlines.
As a Customer Service Team Lead at Advius (Pty) Ltd, you can expect a competitive salary ranging from R14 000.00 to R16 000.00 per month, with incentives included.
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