Customer Service Team Lead

3 weeks ago


Pretoria, Gauteng, South Africa Advius (Pty) Ltd Full time
Job Summary

We are seeking an experienced Customer Service Team Lead to join our team at Advius (Pty) Ltd. This is a key leadership role that requires strong leadership skills, the ability to motivate teams, and excellent communication skills.

About the Role

The successful candidate will lead, train, and motivate a team of customer service representatives to meet and exceed their sales and performance goals. If you have a proven track record in debt recovery and target-driven sales, we want to hear from you.

Key Responsibilities:
  • Recruit, onboard, and train customer service representatives.
  • Drive team performance to meet collection and sales Key Performance Indicators (KPIs).
  • Provide feedback and support to ensure continuous improvement.
  • Handle escalated cases and ensure resolution.
  • Collaborate closely with the Collections Manager on performance and reporting.
Requirements

For this role, we are looking for a candidate with the following qualifications and experience:

  • Minimum of 3-5 years' experience in collections or debt recovery, with a focus on sales performance.
  • Proven leadership experience with a strong ability to drive sales results.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
What We Offer

As a Customer Service Team Lead at Advius (Pty) Ltd, you can expect a competitive salary ranging from R14 000.00 to R16 000.00 per month, with incentives included.



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