IT Technical Support Team Lead Specialist
1 month ago
About Isilumko Staffing
We are seeking an experienced IT Technician with team lead expertise to join our client, a leading insurance company, as a Team Leader for the Technical Support division within a call center environment.
Key Responsibilities:
- Lead and manage technical support teams effectively.
- Provide hardware and software support for LAN and WAN networks.
- Offer 2nd line support to users, investigate issues, and provide solutions.
- Oversee finance, procurement, and asset management functions.
Requirements:
- Must have a matriculation certificate.
- A National Diploma in IT is advantageous.
- A+ certification is mandatory.
- N+ certification is required.
- Minimum 5 years of experience in 2nd and 3rd line support.
- Previous team lead experience is essential.
Essential Skills:
- Leadership skills.
- Effective communication.
- Excellent computer literacy.
Salary Information:
The estimated salary range for this position is $65,000 - $85,000 per annum, depending on experience and qualifications. This figure is based on industry standards and national averages for similar roles in the insurance sector.
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