IT Technical Support Team Lead Specialist

1 month ago


Pretoria, Gauteng, South Africa Isilumko Staffing Full time

About Isilumko Staffing

We are seeking an experienced IT Technician with team lead expertise to join our client, a leading insurance company, as a Team Leader for the Technical Support division within a call center environment.

Key Responsibilities:

  • Lead and manage technical support teams effectively.
  • Provide hardware and software support for LAN and WAN networks.
  • Offer 2nd line support to users, investigate issues, and provide solutions.
  • Oversee finance, procurement, and asset management functions.

Requirements:

  • Must have a matriculation certificate.
  • A National Diploma in IT is advantageous.
  • A+ certification is mandatory.
  • N+ certification is required.
  • Minimum 5 years of experience in 2nd and 3rd line support.
  • Previous team lead experience is essential.

Essential Skills:

  • Leadership skills.
  • Effective communication.
  • Excellent computer literacy.

Salary Information:

The estimated salary range for this position is $65,000 - $85,000 per annum, depending on experience and qualifications. This figure is based on industry standards and national averages for similar roles in the insurance sector.



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