Customer Service Representative

3 weeks ago


Pretoria, Gauteng, South Africa WeBuyCars Full time
Job Title: Customer Service Representative - E-commerce Support

We are seeking a dynamic and proactive customer service representative to join our team in the Contact Centre. As part of WeBuyCars, we strive to provide exceptional customer experiences through our e-commerce platform.

About the Role:
  • To provide telephonic and email support for any queries related to online sales.
  • To guide customers through the online sales process, including product selection, payment, and delivery options.
  • To collaborate with the sales team to follow up on leads and close sales opportunities.

Key Competencies and Skills:
  • Strong verbal and written communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Teamwork
  • Stress tolerance

Requirements:
  • Grade 12
  • Minimum 2 years experience in a Call Centre

Salary Information:
Based on industry standards, this role offers a competitive salary range of R120,000 to R180,000 per annum, depending on experience.

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