Travel Industry Operations Coordinator

19 hours ago


Cape Town, Western Cape, South Africa Initiate International Full time

Company Overview: Initiate International is a leading luxury hotel chain in Cape Town, South Africa, known for its commitment to excellence and exceptional customer service.

We are seeking a highly motivated and dedicated Dutch-speaking Account Support Executive to join our vibrant team. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of our travel operations.

About the Role:

  • The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience.
  • You will be responsible for resolving booking issues promptly and efficiently, providing clear instructions and guidance to travelers, and actively participating in finding the perfect bookings for our clients.
  • In addition, you will ensure smooth vacation experiences by offering effective solutions, including refunds if necessary, and drive lead generation efforts to maintain a robust pipeline of qualified prospects.

Requirements:

  • Fluent in Dutch with a good command of English
  • Permanent residence permit or South African ID holders preferred
  • A genuine passion for travel and exploration
  • Motivated and dedicated to delivering exceptional service
  • Outstanding communication and interpersonal skills

Benefits: As a valued member of our team, you will enjoy a range of benefits, including a competitive salary, comprehensive training, and opportunities for career growth and development.



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