Travel Experience Coordinator

1 week ago


Cape Town, Western Cape, South Africa Kinesis Holdings Full time

Job Title: Travel Experience Coordinator

Company: Kinesis Holdings

We are seeking a skilled Travel Experience Coordinator to join our dynamic team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.

Key Responsibilities:

  • Manage a portfolio of existing clients and accounts, ensuring strong client relationships and retention.
  • Deliver exceptional, first-class customer service at all times.
  • Provide clients with a range of unbiased travel options, not favoring any specific airline or supplier.
  • Proactively follow up on quotations each morning to confirm client needs are met and offer additional assistance if required.
  • Investigate reasons for cancelled quotations to identify areas for improvement.
  • Collaborate with Business Account Managers to maximize business opportunities and share relevant leads.
  • Coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance.
  • Achieve personal objectives in alignment with company KPIs and account SLAs.
  • Maintain a strong understanding of key products, services, and unique selling points.
  • Uphold and promote company values, behaviors, and culture.
  • Actively participate in team meetings and contribute to discussions.

Requirements:

  • Fluent in Dutch, German, and English.
  • At least 2 years of continuous experience in customer service, ideally in an international contact centre setting.
  • Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities.
  • Strong computer skills and confident in internet navigation.
  • Flexibility to work UK and US hours, as needed.

Why join us:

We are a dynamic and innovative company dedicated to delivering exceptional customer experiences. Our team is passionate about creating unforgettable travel experiences for our clients, and we are looking for like-minded individuals to join our team.



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