Travel Coordinator

4 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Travel Support

At ABC Worldwide, we are seeking a highly organized and detail-oriented Travel Support professional to join our team.

Key Responsibilities:
  • Ensure timely delivery of e-documentation to travelers, including reconfirmation of services and administrative functions.
  • Manage incoming calls and enquiries through toll-free or switchboard queues.
  • Update the Customer Service Report with daily updates on assigned documents.
  • Produce vouchers, itineraries, travel packs, and E-Tickets.
  • Manage travel documentation for last-minute travelers within 48 hours.
  • Identify opportunities for documentation improvement and recommend changes.
Requirements:
  • Relevant tertiary qualification (advantageous).
  • 1-2 years of general or sales administration experience (essential).
  • Experience in travel coordination/administration (advantageous).
Skills and Competencies:
  • Ability to work with others.
  • Exceptional written and verbal communication skills.
  • Learning and researching.
  • Delivering results and meeting customer expectations.
  • Adapting and responding to change.
  • Coping with pressure and setbacks.
  • Seamless administration and organizational skills.
  • Numerical literacy.
  • Computer and software literacy (MS Word suite, CRM systems, Google, etc.).
Attributes and Behaviour:
  • Results-oriented and target-driven.
  • People-focused.
  • Accountable.
  • Respectful.
  • Excellence.
  • Integrity.
  • Resilient.
  • Confident.
  • Proactive.

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