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Customer Service Advocate
1 week ago
Santam Insurance is seeking a highly motivated Custome Service Advocate to join its team.
The ideal candidate will be responsible for effectively and timeously handling all complaints, requests and enquiries in line with products and services provided by Santam.
About The Company- Santam is the market leader in general insurance industry in Southern Africa.
- We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
- We are committed to transformation and embracing diversity, creating an inclusive workforce representative of the demographics of our society.
- Recommend solutions to stakeholders in resolving disputes, considering fairness, equity and materiality.
- Share knowledge and meet client's expectations.
- Maintain data integrity and deal with complainants in a professional and courteous manner.
- Achieve work goals and objectives while living the Santam values.
- Law degree.
- Preferably admitted attorney / articles completed.
- Minimum 2 years' working experience in dispute resolution and client service.
- Knowledgeable in short-term insurance industry advantageous.
