Portuguese Speaking Customer Advocate

21 hours ago


Cape Town, Western Cape, South Africa Protect Group Full time

About Our Team

We're a dynamic and collaborative team that values innovation and growth.

As a Customer Experience Executive, you'll be part of a community that fosters a strong sense of community and accountability.

Our team members are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day.

What We Do

We provide customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs.

Our AI-driven widget integrates seamlessly into online booking and sales platforms, providing innovative technology solutions.

Responsibilities

  • Monitoring customer enquiries, checking details, and responding appropriately.
  • Reviewing evidence provided for each refund application and approving valid applications.
  • Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
  • Liaising with internal departments to route customer enquiries to the right team.
  • Maintaining a professional and polite tone in all communications.

Requirements

  • Experience in customer-focused positions.
  • Fluent English is a requirement of the role.
  • Essential to have the ability to balance human and commercial considerations.
  • Accuracy and attention to detail.
  • Excellent communication skills (written and verbal) in all fluent languages.
  • Experience working with customers over the phone and via email.
  • Enthusiastic, high degree of integrity, self-motivated, positive attitude, and a proactive approach to work.
  • Well organised with previous experience using CRM systems.
  • Personable, able to build a good rapport.
  • A real hunger and willingness to learn, not afraid to ask questions.
  • Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.


  • Cape Town, Western Cape, South Africa Neo Group Full time

    About UsNeo Group is a dynamic company that is changing the face of iGaming. Our commitment to diversity and inclusion creates a vibrant community of over 40 nationalities across 8 global locations.Job ResponsibilitiesContact Potential Customers: You will be responsible for contacting potential customers via phone, email, or chat to introduce and explain our...


  • Cape Town, Western Cape, South Africa Collinson Full time

    Job title : Claims Handler- Portuguese speakingJob Location : Western Cape, Cape TownDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries Role purpose:The purpose of the role will be to deal with inbound claims calls, claims assessment, incoming e-mails, and conversational claims, providing efficient friendly customer contact...


  • Cape Town, Western Cape, South Africa Initiate International Full time

    Key ResponsibilitiesAs a Talent Acquisition Consultant – Brazilian Portuguese, you'll be responsible for:Full-Cycle Recruitment: Manage the entire recruitment process, including sourcing, screening, and onboarding.Candidate Relationship Building: Develop strong relationships with Portuguese-speaking candidates, providing them with personalized support and...


  • Cape Town, Western Cape, South Africa Neo Group Full time

    About This RoleWe are seeking a talented Sales Call Center Agent (Portuguese-speaking) to join our team. As a key player in our customer-facing role, you will be responsible for introducing and explaining our products or services to potential customers via phone, email, or chat.ResponsibilitiesContact Potential Customers: You will be responsible for...


  • Cape Town, Western Cape, South Africa Protect Group Full time

    Customer Experience Executive - Portuguese SpeakerLocation: Cape Town, South AfricaContract: Permanent, Full-TimeHours: Sunday - Thursday 8am - 6pmLanguage requirements: Fluent, business-level written and spoken English and Portuguese are essential. Any additional languages will be greatly beneficial.Application Method: Please ensure that you apply with a CV...


  • Cape Town, Western Cape, South Africa Initiate International Full time

    Company OverviewInitiate International is a leading player in the fast-paced world of iGaming & Sports Betting. We're committed to innovation, growth, and excellence.Job DescriptionWe're seeking an exceptional Talent Acquisition Consultant – Brazilian Portuguese to join our team! As a key member of our recruitment team, you'll be responsible for managing...


  • Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    Job Summary:We are seeking a skilled and experienced Insurance Claims Advocate to join our team. As an Insurance Claims Advocate, you will be responsible for proactively contacting customers by telephone and in writing to resolve claims and ensure compliance with agreed quality standards and timescales.Key Responsibilities:* Assess individual customer and...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Team Leader PositionWe are seeking a highly motivated and experienced team leader to join our team as a Supervisor. In this role, you will be responsible for overseeing a group of advocates and ensuring that they deliver exceptional customer experiences.Main ResponsibilitiesSupervise the daily activities of a team of front-line advocates, actively...


  • Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    Job title : Customer Experience Specialist (Portuguese Speaker)Job Location : Western Cape, Cape TownDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries Job summary We are in the market for a Customer Experience Specialist (Portuguese Speaker) to join our team. As Customer Experience Specialist you will engage with external...


  • Cape Town, Western Cape, South Africa Neo Group Full time

    Join Our TeamWe are looking for a skilled Sales Call Center Agent (Portuguese-speaking) to join our team. As a key player in our customer-facing role, you will be responsible for introducing and explaining our products or services to potential customers via phone, email, or chat.Key ResponsibilitiesContact Potential Customers: You will be responsible for...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    About the RoleWe are looking for a highly skilled AWS Technical Advocate to join our support team. As a key member of our team, you will be responsible for providing expert-level technical support to our customers, helping them to achieve their business goals by leveraging AWS services.About YouYou have 4+ years of technical support experience and a strong...


  • Cape Town, Western Cape, South Africa Neo Group Full time

    Company OverviewAt Neo Group, we are revolutionizing the iGaming scene with our cutting-edge approach. Our mission is to master profitability with every new venture and create a vibrant community of over 40 nationalities across 8 global locations.Job DescriptionWe are seeking a Sales Call Center Agent (Portuguese-speaking) to join our team. As a key player...


  • Cape Town, Western Cape, South Africa MCI Full time

    About the RoleWe are looking for a highly motivated and dedicated Spanish Speaking Customer Service Consultant to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to Spanish-speaking customers.Your primary responsibility will be to respond to customer inquiries via phone, email, chat, or...


  • Cape Town, Western Cape, South Africa MCI Full time

    LOCATIONRemote Work-at-Home | South AfricaPOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a...


  • Cape Town, Western Cape, South Africa Daily Maverick Full time

    We are seeking a detail-oriented and organized Customer Service Agent to join Daily Maverick. In this role, you will handle customer inquiries, resolve issues, and ensure a smooth service experience.You'll utilize tools like Freshdesk to manage and track support tickets, collaborating with internal teams to provide timely and effective solutions.With strong...


  • Cape Town, Western Cape, South Africa University of Fort Hare Full time

    This is an exciting opportunity to work as a German Speaking Customer Support Specialist in the aviation industry. We are looking for a highly motivated individual who can provide exceptional customer service to our international passengers.Key Responsibilities:Work on airline reservations systems, handling voice calls and written correspondence in English &...


  • Cape Town, Western Cape, South Africa NielsenIQ Full time

    NielsenIQ seeks a skilled and results-driven Client Support Specialist to join our team.This role involves daily customer visits to maintain and strengthen relationships with existing customers, ensuring their needs are met and exceeding their expectations.The ideal candidate will have excellent communication skills, be computer literate, and possess a valid...


  • Cape Town, Western Cape, South Africa Intrinsic Consulting Services Full time

    Company OverviewIntrinsic Consulting Services is a Market Leader in the Office Interiors Space, offering a unique opportunity for a vibrant and energetic individual to excel as a Customer Care Consultant.Key ResponsibilitiesDaily customer visits to maintain and strengthen relationships with existing customersMaintaining records on the CRM SystemAssist...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Job OverviewWe are seeking a skilled leader to join our team as a Supervisor. As a key member of our leadership team, you will be responsible for leading a group of advocates and ensuring that they deliver exceptional customer experiences.ResponsibilitiesSupervise the daily activities of a team of front-line advocates, actively interacting with and providing...


  • Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time

    This position is within the Ghost Practice team where we design software to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive.Key SkillsAbility to effectively communicate verbally and in writing.Knowledge of customer service principles and practices.Proper phone etiquette and effective...