Insurance Claims Advocate

20 hours ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time
Job Summary:
We are seeking a skilled and experienced Insurance Claims Advocate to join our team. As an Insurance Claims Advocate, you will be responsible for proactively contacting customers by telephone and in writing to resolve claims and ensure compliance with agreed quality standards and timescales.

Key Responsibilities:
* Assess individual customer and agent situations to provide quotes, policy inquiries, and changes
* Review and resolve policy cancellations, reinstatements, and service-related complaints
* Act as expert for multiple online billing systems and agency portal websites to provide proactive agency and customer support
* De-escalate customer and agent concerns to resolve conflicts and build trust
* Identify new business opportunities driven by customer or agent requests

Requirements:
* Excellent communication and math skills
* Ability to multitask and navigate system interfaces
* Prior customer service and/or call center experience preferred
* Matric and 18 months plus contact centre/customer service experience required

About Us:
We are WNS (Holdings) Limited, a global Business Process Management leader. We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals. Our South African operation has been in existence since 2003 and built a reputation as the industry leader for Business Process Outsourcing in South Africa. We have a growing footprint into Africa and employ 4000+ people across eight delivery centers.

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