Global Customer Advocate Lead

7 days ago


Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time
Job Description

We are seeking a skilled Customer Success Manager to join our team. The successful candidate will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and success with our MRM Product.

Responsibilities:
  • Account Management: Manage a portfolio of customer accounts, developing and executing strategies to drive retention, growth, and customer satisfaction.
  • Solution Delivery: Collaborate with cross-functional teams to deliver tailored solutions that meet customer needs and exceed expectations.
  • Customer Feedback and Insights: Gather and analyze customer feedback to identify trends and areas for improvement.
  • Renewals and Upsells: Identify opportunities to generate additional revenue through upsells or contract renewals.
  • Strategic Planning: Develop and execute strategic plans to drive business growth and customer success.

Requirements:

  • Proven experience in a customer-facing role, ideally as a Customer Success Manager or Account Manager.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple customers and projects simultaneously.
  • Technical aptitude and ability to learn software applications quickly.
  • Analytical mindset with a track record of driving customer outcomes.


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