Key Accounts Specialist

3 weeks ago

Parktown, South Africa Rand Mutual Assurance Full time

As the Key Accounts Specialist, you will be responsible for supporting the Client Portfolio Managers and Partnership Manager by overseeing and managing activity operations within the team which is an intermediary between the company and its Key Accounts and will be responsible to assist the department in executing and supporting RMA’s key stakeholder relationship strategy.

**WHAT WILL YOU DO?**

**Assisting in **end-to-end** management of the Client Portfolio and Partnership related **activities.**
- Contribute towards the development of a systematic approach for the teams to reach activity targets.
- Timeously resolve escalated stakeholder queries; ensuring that stakeholders do not need to call back or follow-up on queries.
- Provide operational efficiencies for the team and stakeholders.
- Timeously submit quality submissions for weekly and monthly activity reporting
- Quality Assurance monitoring for the Team according to set SLAs.
- Enforce adherence to deadlines for reports and feedback.
- Assist management in ongoing market research for the development of marketing strategies.

**Stakeholder relationship support**
- Support and ensure that the team delivers on:

- Liaising with and maintaining good relationships with relevant stakeholders (particularly between sales and marketing)
- Build relationships with Memberships, Operations, Claims, act as link between key accounts and business
- Addressing customer satisfaction issues promptly and escalate queries to the relevant departments
- In collaboration with the relevant departments, organise training where applicable.

**Brand management support**

***

Support and ensure that the team delivers on:

- Creating broader RMA brand awareness and promote an overall positive image for the company and its services
- Partner with the Marketing team to create and manage marketing material for Key Accounts or partnership related projects or campaigns
- Provide assistance to the Life Operations team by developing and coordinating workshops with presentations
- Assess relevant reports on leads and recommend improvements to relevant internal stakeholders (i.e. Claims, Membership and Operations) for lead generation campaigns and provide new ideas
- Form relationship with membership (leads that come out of the department) - follow up and allocate to KA’s (internal lead generation between various internal stakeholders with KAM - responsible for mining, managing and reporting)

**Reporting**
- Assist in compiling all Client Portfolio and Partnership related reports for submission to management

**Continuous Development**
- Evaluate trends and keep up to date with the latest relationship management techniques.
- Provide continuous innovative solutions

**Align, coordinate, and prioritize client requests and service escalations**
- Ensure SLAs are being met on open tickets and escalate as required.
- Update clients as necessary regarding their open queries and escalations.
- Gather client feedback on resolved closed issues, confirm satisfaction before ticket closures.
- Drive Client Escalation Process for identified Priority 1 queries.
- Assess client services issues and promote high-quality resolution of service and support.
- Act as a communications link between client and the sales teams.
- Advise and advocate on behalf of the client.
- Identify and determine opportunities for continued alignment in delivery for clients. Work with team leads and management to adjust and refine process as needed.

**Operational Administration**
- Perform project assignments related to service delivery operations and processes.
- Project manage activities related to service contract and project implementations for clients. Communicate and set expectations with clients and assigned technical resources.
- Assist and coordinate with leaders and department heads to identify and develop systems for improved departmental efficiency and sustainability.

**WHAT YOU'LL BRING TO THE TABLE?**
- Knowledge of business policies, processes and procedures, legal compliance
- NQF Level 6: Diploma in health, community, or business
- 3 - 5 years’ experience in a similar role 2 of which must be in the insurance industry and 1 of which should be in a supervisory role
- RE5 required.
- Technical knowledge of COIDA or life insurance
- Computer literacy (MS Office - Intermediate)
- Ability to interface with clients and staff.
- Ability to analyse, communicate, and coordinate tasks and relationships that need to adhere to standards.
- Exposure to Technical Operations (Desirable)
- Ability to work under pressure and meet deadlines.
- Ability to interact with middle and senior management.
- Knowledge of Financial accounting would be an advantage.
- Administrative skills
- Good Self-image (Presentable).

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that’s 127 years strong. The role comes with a competitive salary package and v

  • Senior Key Accounts Executive

    3 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    As a Senior Key Accounts Executive you will be reporting into the Group Head of Business Development. You will be responsible to Plan and implement revenue activity to specific, existing major accounts were growing relationships, identifying opportunities, and account management skills are critical. You will be responsible for accounts to multiple platforms...

  • Key Account Manager

    2 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello an exciting new opportunity has just become available in our Hollard International - Hollard Health, Operations area. We are looking to recruit a Key Account Manager (Permanent). As Hollard Health, we are passionate about Africa and we believe that the most powerful way to create a better future for the continent, is to improve...

  • Key Account Manager

    3 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello An exciting new opportunity has just become available in our Hollard Life Solutions Retail Division. We are looking to recruit Key Account Manager. Job Purpose To actively maintain partner and client relationships and ensure that sales/ growth targets are met and needs, and challenges are resolved timeously with innovative...

  • Key Accounts Manager

    3 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Key Accounts Manager, you will be responsible for managing partnerships, operational delivery, relationship management, sales management as well as optimizing business opportunities in the strategic partnerships division. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)** - Sell Non-COID and other RMA...

  • Key Accounts Executive

    4 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    As the Key Accounts Executive, you will be responsible for selling non-COID solutions to the top 50 class IV and Class XIII clients while building and maintaining relationships with them. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)**: - Sell Non-COID and other RMA products through self-generated sales leads through networking,...

  • Junior Key Account Manager

    4 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Distribution**, **Retail Team**. We are looking to recruit a **Junior Key Account Manager** **Role objectives** To provide operational support to the Relationship management team. **Key Responsibilities**: Liaison with internal and external partners. Collect data...

  • Key Accounts Manager

    4 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Key Accounts Manager, you will be responsible for managing partnerships, operational delivery, relationship management, sales management as well as optimizing business opportunities in the strategic partnerships division. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)** - Sell Non-COID and other RMA...

  • Key Accounts Manager

    2 weeks ago

    Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEAs a Key Accounts Manager, you will be responsible for managing partnerships, operational delivery, relationship management, sales management as well as optimizing business opportunities in the strategic partnerships division.WHAT WILL YOU DO?Revenue generation Non-COID (New Business) Sell Non-COID and other RMA products through...

  • Complex Claims Specialist

    1 week ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Hollard Insure **, in the **Operations** **area**. We are looking to recruit a **Complex Claims Specialist** **Role Objectives**: - Process all complex claims assigned, with a focus on all claims above Branch Mandate, within the set standards required by the...

  • Junior Key Account Manager

    2 weeks ago

    Parktown North, Gauteng, South Africa Hollard Recruitment Full time

    Job Advert Summary:Helloan exciting new opportunity has just become available in our Distribution, Retail Team. We are looking to recruit a Junior Key Account ManagerRole objectivesTo provide operational support to the Relationship management team.Key Responsibilities:Liaison with internal and external partners.Collect data and translate into business...

  • Od Specialist

    2 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Group Services, **in the **Human Capital** area. We are looking to recruit a **Organisation Design Specialist** **Role Objectives**: The Organization Design Specialist is responsible for designing and implementing effective organizational structures and processes to...

  • Senior Actuarial Specialist

    3 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello an exciting new opportunity has just become available in our HINT, Actuarial area. We are looking to recruit a Senior Actuarial Specialist. **The primary purpose of this role** is to perform actuarial valuations for the business written through various countries within Hollard International. This includes: Provision of...

  • Air Conditioning Key Account Manager

    2 weeks ago

    Parktown North, Gauteng, South Africa Paradigm Recruitment Full time

    Air-conditioner Key Account Manager - JHBRequired ExperienceExcellent Presentation skills is essentialMarket analysis knowledge experienceAbility to use database for recording and reporting 5 years of Engineering Sales experienceExperience in the aircon industry ESSENTIALCAD, Revit is an add-onHighly motivated, outgoing personality with a focus on execution...

  • Organisation Design Specialist

    3 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our Group Services - Human Capital Team. We are looking to recruit the **Organisation Design Specialist**. **Job Purpose** The Organization Design Specialist is responsible for designing and implementing effective organizational structures and processes to optimize...

  • Employee Experience Specialist

    3 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our Group Services - Human Capital Team. We are looking to recruit the Employee Experience Specialist. **Job Purpose** The main purpose of the Employee Experience Specialist is to focus on creating and maintaining a positive and engaging work environment for Hollard...

  • Snr Specialist:

    2 weeks ago

    Parktown, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...

  • Ifrs Specialists

    2 weeks ago

    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    Are you currently in a technical advisory role within consulting? Seeking an opportunity to join a large JSE listed bank in a senior manager capacity? Then this opportunity is for you.Job & Company Description:My client, one of the large banking groups in South Africa requires the skill set of a senior resource for their technical advisory team. This...

  • Commodity Specialist

    3 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Motor Claims Procurement area.** We are looking to recruit a **Commodity Specialist.** **Role Objectives**: To Source, negotiate and Implement all Contracts & Procurement relating to Motor claims in line with the Group’s overall purpose and vision. This...

  • Commodity Specialist

    3 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Non Motor Claims Procurement area.** We are looking to recruit a **Commodity Specialist.** **Role Objectives**: To Source, negotiate and Implement all Contracts & Procurement relating to Motor claims in line with the Group’s overall purpose and vision. This...

  • Accounts Receivable Team Leader

    2 weeks ago

    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    Calling on experienced Debtors Managers interested in an opportunity with an international business in the education space.Job & Company Description:The company is listed on the JSE and prides itself in offering top quality private education to children globally and have been in operation for many decades and house some prestigious school brands.The...