Key Account Manager

6 months ago

Parktown, South Africa Hollard Recruitment Full time

**Job Advert Summary**:
Hello an exciting new opportunity has just become available in our Hollard International
- Hollard Health, Operations area. We are looking to recruit a Key Account Manager (Permanent).

As Hollard Health, we are passionate about Africa and we believe that the most powerful way to create a better future for the continent, is to improve the health of her people. We bring unrivalled healthcare to businesses operating across Africa by providing locally admitted, and therefore compliant, health insurance with value-for-money benefits and global administration capabilities.

Hollard Health (HH), a division of Hollard International provides African health care solutions to employer groups and brokers. The Key Account Manager position will be responsible for handling the Hollard Health (HH) Africa book of business with an immediate focus on the larger client accounts but not excluding the smaller ones. The role will require you to build and maintain a strong relationship with the client (broker and/or employer group). You will have the privilege of being the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and overall to ensure the satisfaction of our client. The Key Account Manager will also identify/bring in new business from existing clients or contacts and will develop new relationships with potential clients in conjunction with the sales team.

The Key Account Manager will also ensure that new business is retained and that the clients are onboarded correctly. Ensure that the customer journey is centric and provide onboarding presentation, membership presentation and servicing presentations throughout the membership’s relationship with HH. Lead member presentations with brokers and clients on broker’s behalf to ensure that clients are perfectly onboarded (self-service etc.) Manage complex underwriting issues in relation to clients based on policy writing terms, risk, and impact. Quarterly (or as and when needed) engage members on the benefit of upselling or downgrading as it pertains to them,educate the new clients on self-service tools to their benefit, ensure that the clients understand the product to its totality and resolve any misunderstandings or gaps to reach a favourable resolution. Renewal strategy exploring clients that are at risk of loss or cancellations and negotiate with underwriters on the best package for clients to retain.

**Key Responsibilities**:
Developing a solid and trusting relationship between our clients and HH.

Resolving key client issues and complaints.

Developing a complete understanding of the key account needs and requirements.

Managing communications between key clients and HH back-office teams.

Project manage the new business take on process for new clients from start to finish.

Travel in country (the rest of Africa) when required to any one of the countries that HH has clients, this could be for an implementation, face to face, troubleshooting etc.

Negotiating HH contracts with the client and establishing a TAT.

Build strategic partnerships with key broker houses to maintain a transparent and mutually beneficial approach.

Collaborating with the sales team to maximize profit by up-selling or cross-selling.

Planning and presenting reports on account progress and quarterly reports to share with team members and clients.

Meeting all client needs and deliverables according to proposed timelines.

Expanding relationships and bringing in new clients together with the sales team.

Co-ordination of events, training sessions and networking events.

Filter queries and direct to client services where applicable and handle those directed to Key Accounts Manager from clients and brokers (handle escalations).

Drive member engagement with the tools HH provides to members such as HealthMov app to equip members for emergency situations.

Strategizing on how to go about renewals and ensure that clients are retained in line with the budget targets.

Analysing data on client engagement to predict clients HH is likely to retain and to identify risk of non-renewal and possible solutions to mitigate them.

Reselling HH product to members after purchase by employer, upselling on benefits and cover and evaluating when to advise member to downgrade as part of the retention tactic.

**Required Knowledge and Experience**:
2 years’ international Health Insurance experience in a similar role.

5 years' Health Insurance experience in a similar role.

You must have thorough knowledge of the English and French language and be able to speak and write both fluently.

Ability to multitask, priorities, and manage time efficiently.

Goal-oriented person.

Solid conflict resolution.

Team player.

Positive attitude.

Leadership skills.

Self-motivated.

Excellent interpersonal skills.

Stakeholder management.

Client or customer centric.

Analytical.

Solutions orientated.

An i

  • Key Accounts Manager

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Key Accounts Manager, you will be responsible for managing partnerships, operational delivery, relationship management, sales management as well as optimizing business opportunities in the strategic partnerships division. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)** - Sell Non-COID and other RMA...

  • Key Accounts Executive

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    As the Key Accounts Executive, you will be responsible for selling non-COID solutions to the top 50 class IV and Class XIII clients while building and maintaining relationships with them. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)**: - Sell Non-COID and other RMA products through self-generated sales leads through networking,...

  • Key Accounts Manager

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Key Accounts Manager, you will be responsible for managing partnerships, operational delivery, relationship management, sales management as well as optimizing business opportunities in the strategic partnerships division. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)** - Sell Non-COID and other RMA...

  • Programme Manager: Key Populations Centres of

    6 months ago

    Parktown, South Africa AJ Personnel Full time

    **Main purpose of the job**: - The Wits RHI Key Populations Programme is supporting the Department of Health to create key populations-friendly health facilities - This position will provide strategic development, oversight, and management of programme implementation in seven health districts **Location**: - **Parktown, Johannesburg** **Key performance...

  • Project Manager

    7 months ago

    Parktown, South Africa AJ Personnel Full time

    **Main purpose of the job**: **Location**: - **Blackwood, Parktown - Johannesburg** **Key performance areas**: - Support with the development and review of all demand creation strategic approaches and work plans as relevant to the Key Populations Project - Lead the implementation of communication and demand creation strategies, effectively coordinate with...

  • Accounts Clerk

    6 months ago

    Parktown, South Africa Orion Group Full time

    **Duties and Responsibilities**: - Prepare bank reconciliations. - Process accounts payable invoices and payments in a timely manner. - Reconcile vendor statements and resolve any discrepancies. - Prepare and post journal entries as needed. - Assist with month-end and year-end closing processes. - Maintain accurate and up-to-date financial records. -...

  • Social Worker: Key Population Centers of Excellence

    6 months ago

    Parktown, South Africa AJ Personnel Full time

    **Main purpose of the job**: - The Wits RHI Key Populations Programme is supporting the Department of Health to create key population-friendly health facilities - This position will improve the quality of psychosocial services offered to key population members at designated facilities in Gauteng; support stakeholder engagement and community mobilization;...

  • Researcher (Key Populations Programme) Wits RHi

    6 months ago

    Parktown, South Africa AJ Personnel Full time

    **Main purpose of the job**: - To design and implement research projects and programme evaluations, conduct analysis of data, and publish scientific articles - Enhance routine programme data analytics to inform programme implementation **Location**: - **Blackwood Avenue, Parktown, Johannesburg** **Key performance areas**: - Write grant proposals -...

  • Creditors Clerks

    6 months ago

    Parktown, South Africa AJ Personnel Full time

    **Main purpose of the job**: - To carry out accounting and administrative duties such as the processing and payment of creditor's invoices, reconciliation of statements, and follow-up on creditors **Location**: - **Parktown - Johannesburg** **Key performance areas**: - Processing of all accounts payable functions - Effective processing of month-end...

  • Senior Communications Manager

    6 months ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: Reporting to the Executive: Brand, Marketing and Communication, the Senior Manager Communication will be required to contribute to the formulation and implementation of strategies that improve the brand image and appeal of PPS to Members in relation to all communication elements. The incumbent will be responsible for developing and...

  • Customer Account Executive

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Customer Account Executive, you will be responsible for growing the number of lives within the COID business through effective customer engagement and the position of a value proposition to the targeted employers to move to RMA. The incumbent will be required to manage and resolve client services queries and visit clients to...

  • Regional Sales Manager

    6 months ago

    Parktown, South Africa Career Pathfinders Full time

    **Regional Sales Manager** Multi award winning - World Class 5* Game Lodges & Retreats Group is looking for a Regional Sales Manager Parktown Gauteng Responsible for maintaining regional agents, fostering relationships with new gents and creating new business opportunities to support the MORE accommodation revenue budget. KEY FOCUS AREAS - Building and...

  • Senior Portfolio Manager: Partnerships

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Senior Portfolio Manager: Partnerships you will be reporting to GM: Strategic partnerships, you will be responsible for the management of strategic client partnerships. You will be supported by key account executives in the execution of his/her duties. You will focus on the identification and management of key strategic partners...

  • International Sales Manager

    6 months ago

    Parktown, South Africa HotelJobs.co.za Full time

    Building and maintaining relationships with Key Accounts based in the allocated international regions. - International Sales Strategy - develop a strategy for each Key Account to grow their business with us. - Keep up to date with markets/ movements/ changes/ challenges/ opportunities and communicate back to the sales team. - Monitor bookings per property to...

  • Regional General Manager

    1 month ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: As the regional representative for PPS Internal Distribution, the role will motivate and lead the team of planning, advisory and sales specialists and at all times maintain the PPS brand. The incumbent of this role will report to the National Head: Internal Distribution and will be closely involved in the translation of the...

  • Manager - Medical Invoice Approval

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** The Manager - Medical Invoice Approval will be responsible for medical service provider relationships and establish network of service providers for optimal service delivery and liaison with medical service providers. **WHAT WILL YOU DO?** Oversee the effective and efficient management of the Medical Benefit Department of the RMA...

  • Accounts Clerk

    5 months ago

    Parktown, South Africa AJ Personnel Full time

    **Main purpose of the job**: - To provide administrative and clerical support to WHC's financial function **Location**: - **Parktown - Johannesburg** **Key performance areas**: - Processing payments on FNB online banking and electronic storage of payments - Ensure compliance with donor rules and regulations - Ensure compliance with Foreign Exchange...

  • Accounts Clerk

    6 months ago

    Parktown, South Africa AJ Personnel Full time

    **Main purpose of the job**: - To provide administrative and clerical support to WHC's financial function **Location**: - **31 Princess of Wales Terrace, Parktown - Johannesburg** **Key performance areas**: - Processing payments on FNB online banking and electronic storage of payments - Ensure compliance with donor rules and regulations - Ensure...

  • Customer Account Executive

    4 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Customer Account Executive, you will be responsible for growing the number of lives within the Top 50 department through effective customer engagement and the position of a value proposition to the targeted employers to move to RMA. You will be required to manage and resolve client services queries and visit clients to assist...

  • Manager: Technical Relationships

    6 months ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Hollard Insure**, in the **Operations** **area.** We are looking to recruit a **Manager: Technical Relationships** **Role Objectives**: To provide operational support to the Relationship management team through: - Liaison with internal and external partners -...