Key Accounts Executive

2 months ago


Centurion, South Africa Afritracker Full time

Afritracker is looking for a Key Accounts Executive to create, build and maintain successful relationships with existing and potential customers in order to ensure that service level agreements (SLA’s) are adhered to and that customers receive the highest quality service. The role also assists with invoicing queries and outstanding payments, the submission of reports and conducting periodic vehicle audits

**Main duties and responsibilities**
- Builds and maintains effective internal and external relationships with stakeholders to promote business continuity and drive retention and growth
- Manages the relationships with customers by meeting with customers regularly in order to understand their concerns, resolve queries and ensure that SLA’s are monitored and complied with
- Collaborates closely with the Call Centre and Administrators
- Resolves administrative queries in order to ensure speedy resolutions and enhance customer satisfaction levels
- Understands customers’ requirements and makes recommendations for improvements and enhancements
- Coordinates and manages change control processes to ensure that contract amendments are continuously approved, updated and meets the clients’ needs and operational requirements
- Assists with and coordinates ad hoc customer requests for additional vehicles and / or services
- Attends to non-technical customer queries and provides resolutions in accordance with agreed SLA’s
- Takes accountability for queries received from customers and coordinates activities with the Call Centre Agents, Administrators and other relevant internal departments to resolve customer queries
- Manages and maintains updated customer profiles, data and all related information to enhance the overall customer experience
- Follows up with the customer and Finance to resolve invoice queries and outstanding customer accounts / payments in order to manage debtors’ age to less than sixty (60) days
- Coordinates accurate revenue collection and timeous submissions of invoices to the customer
- Obtains finalised / signed maintenance rebill authorisations from the client so that funds can be recouped by Afrirent
- Provides feedback to all stakeholders on the status of scheduled work on fleet vehicles
- Manages relationships and communication channels with new and potential clients
- Manages relationships with suppliers and service providers to ensure effective delivery on the projects
- Lodges insurance-related claims and manages the status of claims until all claims are finalised / closed
- Captures and accurately updates all client information
- Conducts comprehensive asset reconciliations and submits reports for review and approval
- Schedules and conducts detailed vehicle audits and physical inspections according to approved standard operating procedures
- Compiles and submits reports on the utilisation of vehicles / contract activities
- Identifies and reports on customer and fleet risks
- Collects and analyses data and statistics to identify gaps and trends, and makes recommendations for improvements
- Submits reports on targets achieved, changes implemented and recommended improvements
- Provides feedback and recommendations on identified issues and improvements
- Identifies and implements innovative and proactive solutions to improve customer satisfaction levels
- Monitors and reports on the achievement of internal and external Service Level Agreement (SLA) targets
- Identifies customer trends e.g. recurring complaints and queries
- Monitors customer satisfaction feedback and levels and makes recommendations for enhancements

**Qualifications**
- NQF 5 in Customer Care / Administration / Fleet Management/Tracking

**Experience**
- Minimum 3 years of experience in a client care / client management environment
- Microsoft 365 Enterprise packages.

**Legal Requirements**
- Code 8 Driver's Licence will be advantageous.

**Additional Desirable Requirements**
- Local Government experience will be advantageous
- Government experience / exposure will be advantageous

**PREFERENCE WILL BE GIVEN TO INDIANS, COLOUREDS, AND WHITES**

**Job Types**: Full-time, Permanent

Pay: R14 000,00 - R16 000,00 per month

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- working experience in the field: 3 years (required)


  • Key Accounts Executive

    2 months ago


    Centurion, South Africa Afrirent Auto Full time

    Afrirent Holdings is looking for a Key Accounts Executive to create, build and maintain successful relationships with existing and potential customers in order to ensure that service level agreements (SLA’s) are adhered to and that customers receive the highest quality service. The role also assists with invoicing queries and outstanding payments, the...


  • Centurion, South Africa Afrirent Holdings Full time

    Afritracker is looking for a KAE to create and maintain successful relationships with existing and potential customers in order to ensure that service level agreements (SLA’s) are adhered to and that customers receive the highest quality service. **Duties and Responsibilities** Client Management - Builds and maintains effective internal and external...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    About the Role:We are seeking a Senior Accounting Executive to join our team and play a key role in driving our financial strategy forward. As a seasoned accountant with a strong background in finance and accounting, you will be responsible for managing stakeholder relationships and expectations, developing and implementing project cost accounting systems,...

  • Key Account Intern

    2 months ago


    Centurion, South Africa Momentum Distribution Services Full time

    **Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in...


  • Centurion, South Africa Edge Executive Search Full time

    Our client, a specialist in development finance is now hiring for an Executive Manager managing Strategic Partnerships - Develop and drive a strategic partnerships plan in order to establish relationships with key stakeholders in the sector - Define, develop, implement and monitor a strategic partnerships management policy, framework and engagement plans in...

  • Key Accounts Manager

    7 months ago


    Centurion, South Africa The Human Element (Pty) Ltd Full time

    Our client is seeking a Key Accounts Manager to join their team. My client is trusted to?provide?significant digital transformation and technology solutions through the power of Microsoft solutions and multiple years of experience in tech advisory. **_ The successful incumbent will be responsible for:_** - Build and nurture strong, long-term relationships...


  • Centurion, South Africa Exxaro Recruitment Full time

    **Job Advert Summary**: At the heart of Exxaro Resources, our success story is not just written in numbers but in the vibrant tapestry of our people. We are more than a company. We are a winning team, a community of passionate individuals who find fulfilment in shared victories. Joining Exxaro isn't just about a job; it's about becoming part of a winning...

  • Key Account Manager

    6 months ago


    Centurion, South Africa Affirmative Portfolios Full time

    **Sales / Marketing / Communications** **Centurion - Gauteng** ***: **Key Account Manager (Security Company) - Centurion - Salary: R20k pm to R30k pm** **Department: Sales & Marketing** **Overview**: The key account manager is responsible for handling the most important client accounts the company. These accounts make up the highest percentage of company...

  • Key Account Manager

    4 months ago


    Centurion, South Africa IQVIA Full time

    **IQVIA **is looking for talented and passionate applicants at a **Key Account Manager** level to join our Commercial Sales Team in **South Africa**. As a Key Account Manager, you will promote, recommend and sell solutions, products and services to your Key Account Portfolio. This includes developing, managing, and implementing sales strategies, identifying...


  • Centurion, South Africa Hire Power Full time

    Our Client is an international company that offers world class, technologically and highly advanced digital products and services in both B2B and B2C environments. The Group is well known for their technological excellence, innovation and has one of the most admired brands globally. They have a global sales and operations network, with one of their fastest...


  • Centurion, South Africa OUTsurance Full time

    **Company Description** OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...


  • Centurion, Gauteng, South Africa The Building Company Full time

    Job Title: Key Account Sales RepresentativeAbout The Building CompanyThe Building Company is a leading provider of construction services, with a commitment to delivering exceptional results and exceeding customer expectations.Salary: £35,000 - £45,000 per annum depending on experience.Job Description:We are seeking an experienced Key Account Sales...

  • Key Account Manager

    1 month ago


    Centurion, Gauteng, South Africa Curiska (Pty) Ltd Full time

    About the RoleWe are seeking a seasoned Key Account Manager to spearhead our pump technology sales efforts. As a specialist in client management and sales execution, you will be responsible for building strong relationships with key clients, driving satisfaction and sales performance.As a critical member of our team, you will leverage your deep technical...


  • Centurion, South Africa Hire Power Full time

    Our Client is an international company that offers world class, technologically and highly advanced digital products and services in both B2B and B2C environments. The Group is well known for their technological excellence, innovation and has one of the most admired brands globally. They have a global sales and operations network, with one of their fastest...


  • Centurion, South Africa IQVIA Full time

    **We’re Hiring! Consumer Health Key Account Manager** **IQVIA **is looking for talented and passionate applicants at a **Key Account Manager** level to join our Consumer Health Commercial Sales Team in **South Africa**. Are you an experienced and highly motivated professional with a deep understanding of the Consumer Health market? Do you have exposure...


  • Centurion, South Africa Talent Evolution Full time

    **Duties**: - Must have the ability to obtain a comprehensive understanding of the political, trading, and economical environments affecting the business to ensure the right strategies are being developed and followed. - Develop quarterly selling plans in line with the strategy and goals of the company that would incorporate stretching targets for each team...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    About Network RecruitmentWe are a renowned global leader in the FMCG sector, with a legacy spanning decades. Our esteemed organization has earned the trust and loyalty of countless households worldwide, becoming a true household name.Job Title: Key Costing ProfessionalSalary: $80,000 - $110,000 per annumAbout the RoleThe Key Costing Professional will be...


  • Centurion, South Africa Canon Full time

    Lead local sales to maximise performance and meet financial targets in line with agreed business objectives. Ensure the implementation of the central strategy and vision. Additional functions of the Professional Print Account Manager would include to proactively and systematically pursue new business opportunities, explore new market verticals to target with...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    Company Overview:Network Recruitment is a leading recruitment agency in the renewable energy sector. We specialize in connecting top companies with professionals who share our passion for sustainable energy solutions.Salary:$100,000 - $150,000 per annum, depending on experience.Job Description:We are seeking an accomplished Key Account Renewable Energy...

  • Senior Sales Executive

    7 months ago


    Centurion, South Africa Mirror Images Full time

    Gauteng, Centurion - R 20 000 - R 25 000 Monthly Basic Salary (Plus Commission) An Office Automation Company, importer and distributor for the SHARP Office Range of Products based in Centurion/Pretoria are currently seeking a high calibre sales professional to play key roles As an Account Executive we are looking for you to promote and sell the full range...