Service Partner

5 months ago

Johannesburg, South Africa G D Mobile Securities Full time

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 170 years of experience - combined with new, digital solutions - makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 12,600 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally - let’s shape the future of currencies together

**PURPOSE OF THE JOB**:
Serve as the primary interface for all services delivered by Service Partners (SP) to G+D customers.
Performance Management of the Service Partner.
Manage all operational matters and quality performance related to assigned regional SP.
Ensure that assigned SP delivers top quality services to G+D customers.

KEY RESPONSIBILITIES AREAS (DUTIES & RESPONSIBILITIES)
Service Excellence
Ensure G+D and SP continually exceed customer expectations in the provision of services, pro-actively take service quality initiatives or roll out excellence initiatives taken by the Head of Customer Excellence. Ensure redundant service coverage by SP. Organize G+D support for day-to-day (SP) Services and pro-actively manage major support issues. Clearly and consistently communicate the expectations of G+D to SP and continually improve the service delivery quality of SP. SLA implementation & management with SP.

Service Partner (SP) Training and Tools

Pro-actively identify ongoing SP training needs (tools, service and technical training) and mobilize the required G+D resources to provide this training. Roll-out of (new) G+D tools and processes with SP (or SP tool access at G+D if applicable). Ensure SP and G+D teams have the required access and knowledge for seamless collaboration and customer support. Track and communicate training needs and progress.

Service Partner (SP) Records Management

Responsible for the management and filing of all SP documentation (agreements, partner database, access and tools, reports, communication) - not limited to but including:
SP skills and certifications
SP contact information
Site installation data (location)

**Service records by**: Country System Type, System Serial No, SP Customer System Counter and Spare Part Usage data.

Service Management

Host/organize monthly interlocks with the relevant customers, SP and G+D stakeholders to review SP SLA performance, KPI’s and other contractual requirements. If required (e.g. during transition, go-live or crisis), host daily or weekly customer or SP engagements. Provide monthly reporting to G+D stakeholders on Customer SLA and SP status and initiatives (executive summary).

Service Partner (SP) Network Development

Identify the need for new SP and identify opportunities that fuel G+D growth strategy (via existing or new SP). When and where required, recruit qualified SP companies in areas of both current service, and target areas of business development (e.g. VASS). Build strong SP network and relationships - ensure that SP views G+D as a preferred vendor and SP acts as an ambassador of G+D systems and solutions. Attend relevant channel partner / SP events that strengthen SP - G+D relationships and promote G+D solutions.

**PROFESSIONAL EXPERIENCE**:
Minimum of 5 years’ experience in the distribution sector (e.g. IT, cash processing systems).
Proven track record of managing channel partners and/or vendors.
Experience in channel sales will be advantagoues.

**MINIMUM ACADEMIC QUALIFICATION**:
Matric Ceertificate
A bachelor's degree in business administration, marketing, or a related field is typically required

**KNOWLEDGE, SKILLS, & ABILITIES**:
Strong team player, able to drive different teams to deliver the desired outcomes.
Possess experience in facilitattion and training on IT technical systems.
Able to summarize data and present it in an easy-to-understand format.
Be able to filter complex issues into the correct area of concern (e.g. Software, Hardware, Calibration, Quality )
APPLY NOW
What we offer
A look behind the scenes
Click for sound
2:45
Contact
Venesa Lubisi
0027 11 309 4900
Download
Job offer
Job Details

Job Title
Service Partner (SP) Manager

Business Sector
Giesecke+Devrient Currency Technology South Africa
Oxford Parks
3rd Floor
8 Parks Boulevard Buildin

Requisition ID
22613

Location
Johannesburg, ZA

Career level
Experienced and Graduates

Job Type
Fulltime, Permanent

Contact
Venesa Lubisi
0027 11 309 4900

  • Service Partner

    5 months ago

    Johannesburg, South Africa Giesecke+Devrient Currency Technology South Africa Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

  • Service Partner

    5 months ago

    Johannesburg, South Africa Giesecke+Devrient GmbH Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

  • Market Manager Southern Africa

    5 months ago

    Johannesburg, South Africa Expedia Partner Solutions Full time

    **Market Manager**: **Application Deadline: 12.00 GMT+2 Tuesday 5th of March** The Market Manager’s primary responsibility in their assigned territory is to onboard, develop and maintain a high-quality portfolio of hotel products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base. In doing so, you will also...

  • Associate Market Manager

    5 months ago

    Johannesburg, South Africa Expedia Partner Solutions Full time

    Job Description **Associate Market Manager** - French Speaking** The Associate Market Manager’s primary responsibility in his assigned territory is to initiate, develop and maintain a high quality portfolio of hotel products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base. In doing so, Associate Market...

  • Partner, Safety Services, Africa, South Africa

    5 months ago

    Johannesburg, South Africa ERM Group Full time

    Partner - Safety Services (Africa) We have an exciting opportunity for you to join our Partnership in Africa as we expand our Technical Safety services. We are seeking a talented individual to help us take our services to the next level and serve our Key and HGHV (High Growth High Value) clients on the African continent, with a focus on Mining and...

  • Senior HR Business Partner

    1 month ago

    Johannesburg, Gauteng, South Africa SET Recruitment Consultants Full time

    Senior HR Business Partner - Digital Services As a proactive and positive individual, you will play a pivotal role in managing the People and Culture functions for the Digital Services business offering ICT services such as cloud, connectivity, and cyber security. This business unit is growing in SA and across East Africa. You will be instrumental in...

  • Strategic HR Business Partner

    1 week ago

    Johannesburg, Gauteng, South Africa SET Recruitment Consultants Full time

    Senior HR Business Partner - Digital Services At SET Recruitment Consultants, we are looking for a proactive and positive individual to manage the People and Culture functions for our Digital Services business. This pivotal role involves driving the entire HR function, including recruitment, performance management, workforce and skills planning, and cultural...

  • Partner Manager

    5 months ago

    Johannesburg, South Africa Sendmarc Full time

    **As we continue to grow rapidly, we are seeking a dynamic and results-driven Partner Manager to join our team and help us expand our strategic partnerships.** **Company Overview**: **Job Description Summary**: **Responsibilities**: 1. Partner Relationship Management: Build and maintain strong, long-lasting relationships with strategic partners, acting as...

  • Senior HR Business Partner

    3 weeks ago

    Johannesburg, Gauteng, South Africa SET Recruitment Consultants Full time

    Job Title: Senior HR Business PartnerJoin SET Recruitment Consultants, a leading recruitment agency, in our search for a highly skilled Senior HR Business Partner to lead the People and Culture functions for our Digital Services business unit.We are seeking a proactive and positive individual to manage the entire HR functions, including recruitment,...

  • Partner Enablement Manager

    7 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    You will work closely with the AWS team and the Sales team in strategically equipping partners (ISVs - Independent Software Vendors and SMBs - Small and Medium-sized Businesses) to fully realize the value of the Cloud Service / Program through structured support and funded initiatives, to leverage cloud benefits, driving their success with cloud...

  • Presales and Professional Services Manager

    4 weeks ago

    Johannesburg, South Africa 3R Truck Service Full time

    Presales and Professional Services Manager Job Title: Pre-sales & Professional Services Manager Division: Pre-sales Location & Address: Kylami, Midrand, Johannesburg Reports to: CEO Direct Subordinates: 21 Total Staff in Function: 21 WORKING RELATIONSHIPS: Internal: - Procurement - Sales Operations - Brand Operations - Account Managers - Systems...

  • HR Business Partner

    2 months ago

    Johannesburg, Gauteng, South Africa RTT Full time

    Job Purpose:The purpose of the HR Business Partner is to provide end-to-end HR services to allocated Business Units and/or Departments. The HR Service delivery is enabled through developing a strong understanding of the business strategy, Group people strategy, operating model, performance objectives, and associated requirements around people.The HR Business...

  • Partner Growth Manager

    4 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    We are seeking a dynamic and results-driven Partner Growth Manager to manage the on boarding and day-to-day operations of retail partners. The role involves business development, complex negotiations, and building a network of partners to drive growth for our voucher and Buy Now Pay Later (BNPL) products. You will work closely with different business units...

  • Partner Enablement Manager

    1 week ago

    Johannesburg, South Africa Network Recruitment Full time

    You will work closely with the AWS team and the Sales team in strategically equipping partners (ISVs - Independent Software Vendors and SMBs - Small and Medium-sized Businesses) to fully realize the value of the Cloud Service / Program through structured support and funded initiatives, to leverage cloud benefits, driving their success with cloud adoption.It...

  • Partner Enablement Manager

    7 days ago

    Johannesburg, South Africa Network Recruitment Full time

    You will work closely with the AWS team and the Sales team in strategically equipping partners (ISVs - Independent Software Vendors and SMBs - Small and Medium-sized Businesses) to fully realize the value of the Cloud Service / Program through structured support and funded initiatives, to leverage cloud benefits, driving their success with cloud adoption.It...

  • Client Partner

    5 months ago

    Johannesburg, South Africa SurTech Full time

    **Client Partner** **Job Title and Overview** Our clients are our top priority. We are looking for a dedicated customer-centric Client Partner that will be a proactive, knowledgeable consultant and supportive ally for clients cross Africa. The client partner will drive usage, adoption, and value of our software and provide ongoing client support to address...

  • Senior HR Business Partner

    1 month ago

    Johannesburg, Gauteng, South Africa Set Consulting Full time

    Job Title: Senior HR Business PartnerSet Consulting is seeking a highly skilled and experienced Senior HR Business Partner to join our team. As a key member of our HR department, you will be responsible for providing strategic HR support to our Digital Services business unit.Main Responsibilities:Talent Acquisition: Manage the recruitment process, including...

  • Partner Enablement Manager

    1 week ago

    Johannesburg, South Africa Network Recruitment Full time

    You will work closely with the AWS team and the Sales team in strategically equipping Partners (ISVs -Independent Software Vendors) and SMBs - Small and Medium-sized Businesses) to fully realize the value of the Cloud Service / Program through structured support and funded initiatives to leverage cloud benefits, driving their success with cloud adoption.It...

  • Partner Enablement Manager

    1 week ago

    Johannesburg, South Africa Network Recruitment Full time

    You will work closely with the AWS team and the Sales team in strategically equipping Partners (ISVs -Independent Software Vendors) and SMBs - Small and Medium-sized Businesses) to fully realize the value of the Cloud Service / Program through structured support and funded initiatives to leverage cloud benefits, driving their success with cloud adoption.It...

  • Partner Development Manager

    4 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    This is the opportunity to work closely with the AWS team and the Sales team to ensure that the company is acknowledged as the preferred AWS distributor by the market. It involves: - Establishing and managing key relationships with internal and external stakeholders aimed at driving partner adoption and expansion. - Developing scalable Go-To-Market...