Customer Service Representative
1 month ago
Ferva Business Partners is seeking an exceptional Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering outstanding service to our clients through effective communication, problem-solving, and adaptability.
Main Responsibilities:
- Respond promptly and professionally to inbound calls, addressing customer inquiries and resolving issues efficiently.
- Maintain a high level of product and service knowledge to effectively address customer queries and promote upselling or cross-selling opportunities.
- Utilise company systems and databases to access customer information, update records, and process orders or requests accurately.
Key Skills and Qualifications:
- Bachelor's degree in a relevant field; additional education or certification in customer service is an asset.
- Previous experience in a call centre or customer service role is preferred.
- Excellent verbal and written communication skills, with a clear and professional telephone manner.
- Strong active listening skills and the ability to empathize with customers' concerns.
- Proficiency in using computers and navigating multiple software applications simultaneously.
What We Offer:
- A competitive salary range of $45,000 - $60,000 per annum, commensurate with experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that fosters collaboration and continuous improvement.
About Us:
Ferva Business Partners is a leading provider of innovative business solutions. Our mission is to deliver exceptional customer service and exceed client expectations. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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