Senior Specialist

1 month ago


Johannesburg, South Africa MTN Full time

The Senior Specialist: Partner Account Management develops and manages key relationships between MTN and its outsourced partners in alignment with the Customer Support strategy, thereby contributing to the consistent delivery of excellent customer service.
- The Senior Specialist: Partner Account Management team are guided by standards, insights and recommendations from the strategic partnerships teams, but ascertain proper vendor and contract management for the functions which they support.
- The Operational Partnership Management team works closely with MTN’s functional teams to establish partnership service models (e.g. in
- and outsourcing) in order to navigate touchpoints and intricacies between the types of work performed and customers served.


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