Customer Relationship Manager

To assist and support the Head of Recoveries and Specialised Collections. The EDC Relationship Manager will also be responsible for ensuring that the outsourced providers and partners deliver in accordance with pre-agreed service levels and Tenacity’s policies and standards. **Responsibilities**: **1. EDC Relationship Management** - Manage the day to day...

Overview We are looking for a resilient, efficient, and confident individual with a passion for customer insights to deliver on the company’s customer-focussed strategy by representing the customer, building relationships, and driving the acquisition, retention, and overall growth of customers. **Qualifications**: - A relevant Degree/National Diploma in...

PURPOSE OF THE JOB Expedites the process of the import/export cargo with the clearing agent focussing on customs compliance and engaging with all governmental agencies such as SARS / BLNE revenue authorities / Port Health, etc. To facilitate clearance into and out of the country. Validates all shipments before sending them off to the clearing agents....

PURPOSE OF THE JOB Expedites the process of the import/export cargo with the clearing agent focussing on customs compliance and engaging with all governmental agencies such as SARS / BLNE revenue authorities / Port Health, etc. To facilitate clearance into and out of the country. Validates all shipments before sending them off to the clearing agents....

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

**The role**: The Customer Journey Specialist will play a pivotal role in enhancing customer tenure and fostering loyalty across Mweb and Web Africa brands through direct to customer communication. Reporting directly to the CRM Manager, this individual will primarily focus on developing, executing, and enhancing automated customer communications, to maximise...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

Western Cape, CPT - Northern Suburbs - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our ** **will report to the **Airport Manager** RESPONSIBILITIES: - Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and...

**Duties**: - To manage the relationship with allocated customers ensuring retention and growth. - To promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication. - To ensure regular customer face-to face visits and to adhere to quarterly customer visitation/contact plans...

Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our** Cape Town International Airport**. The successful applicant** **will report to the **Manager: Base Airport** **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations...

**Contractual Strategy and Management** - Develop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targets - Ensure the contract is optimally structured, managed and populated to increase operational efficiency - Focus on future direction of the...

**Duties**: - Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. - Meeting planned sales goals. - Setting individual sales targets with the sales team. - Tracking sales goals and reporting results as necessary. - Overseeing the activities and performance of the sales team. - Coordinating with...

Grab this opportunity where you will be given the chance to study and work **AT THE SAME TIME**! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Contact Centre...

Are you ready to take on a dynamic role where your contributions will directly impact our business success? We're looking for a passionate and driven individual to join our team. This role is all about seizing new business opportunities, ensuring smooth operations, and exceeding customer expectations. Key Responsibilities - Execution of PAXI strategy...

Oversee the smooth running of assigned accounts, including financial aspects and resolution of operational issues. - Conduct regular client visits to establish and maintain strong relationships. - To manage assigned accounts, addressing customer inquiries and resolving any issues or concerns. - Collaborate with internal teams, including sales, Bureau...

**Key Accountabilities / Principal Responsibilities** **Contractual Strategy and Management** Develop, agree and manage a robust strategy and annual plans for each contract, to meet the contractual requirements, as well as operational and financial business targets Ensure contracts are optimally structured, managed and populated to increase operational...

We are looking for an experienced passionate Planning Manager to join our dynamic FMCG department designed to deliver a quality experience to our remarkable customers. Purpose of the job The purpose of the planning manager position is to manage a business unit or division’s inventory in such a way that an optimum balance is achieved between service and...

Communicate with our investors as well as internal and external stakeholders. Why would a consummate Communications Manager with experience in Investor Relations not want to join the Libstar Family? If your corporate communications language can speak for The Libstar Family that offers a strong culture of innovation and differentiation this could be the...

**Branch Manager** **Job Purpose**: Responsible to manage and oversee outlet personnel, supervising outlet operations, and ensuring efficient operations on a day-to-day basis. Improving efficiencies and streamlining outlet activities to maximize financial and other key indicators to achieve peak performance levels. Full accountability for people, financial...