Customer Services Agent

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Late Stage Collections (specialised)Agents to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent...

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

Western Cape , CPT - Northern Suburbs R7 000R9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. **Experience**: at least 2...

Our client, a busy and thriving Car Rental Company is looking for young, bubbly, and vivacious individuals to assist with Customer Relations. Your duties will include; welcoming both local and international guests with welcome boards and directing them through the airport, offering this company’s services at the terminals and outside the branch as well as...

Our client, a large and ever-growing Car Rental company is looking for a proficient Terms Agent to join the team at their extremely airport branch. When applying, ensure that you have at least 1 year of Terms Agent experience with a recognised Car Rental company, be very well groomed, able to speak English fluently, and have superb administration, numeracy...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

To action, resolve or escalate a range of customer queries or complaints via various communication channels in a professional and customer centric manner and perform administrative functions relating to store maintenance and staff card reconciliations. **Query Handling** - Interpret and resolve queries by providing accurate account, product and / or service...

The main purpose of the role is accurately assess and finalise proof of income for new and existing accounts. **Key Responsibilities** - Finalising applicants accounts by verifying their proof of income and employment - Update existing customer account who would like to have an increase in their account credit limits **Customer Services** - To achieve...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

PURPOSE OF THE JOB Expedites the process of the import/export cargo with the clearing agent focussing on customs compliance and engaging with all governmental agencies such as SARS / BLNE revenue authorities / Port Health, etc. To facilitate clearance into and out of the country. Validates all shipments before sending them off to the clearing agents....

Job Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...

**Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...

T The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound SLA and work queues - Dealing...