Customer Service Agent

6 months ago

Northern Suburbs, South Africa FlySafair Full time

Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our** Cape Town International Airport**. The successful applicant** **will report to the **Manager: Base Airport**

**RESPONSIBILITIES**:

- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information;
- Address any complaints in a professional and timeous manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.

**REQUIREMENTS**:

- Grade 12;
- Airport experience and ticket sales within an aviation concern;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Conflict resolution skills.

**PERSONAL ATTRIBUTES**:

- Punctual;
- High degree of patience and assertiveness;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer focused and service orientated.

**APPLICATION GUIDELINE**:

- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000873

**Preference will be given to members of under-represented designated groups.**
- For more information please contact:
**Nomsa Qobose

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