Customer Account Executive

7 months ago


Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

As a Customer Account Executive, you will be responsible for growing the number of lives within the COID business through effective customer engagement and the position of a value proposition to the targeted employers to move to RMA. The incumbent will be required to manage and resolve client services queries and visit clients to assist with the submission of the Return on Earnings. The Customer Account Executive will also be responsible for improving customer experience by addressing customer pain points and contributing to high levels of customer satisfaction and loyalty.

**WHAT WILL YOU DO?**

**Growing the COID business lives, handling and resolving service-related queries**:

- Provide a value proposition to the employers to enable the transfer and move to RMA
- Understand the RMA products and promote RMA products and generate leads for RMA Life Sales and Distribution
- Provide first line product, process and technical support to customers
- Identify up-selling and cross-selling opportunities through ongoing engagements with customers by explaining product benefits to potential customers
- Follow up on leads and referrals as received from customer engagement
- Ensure adherence to TCF principles and report any transgressions
- Participate in ad hoc assignments as per role requirements.

**Liaising and maintaining good relationships with all the employers**:

- Follow up on customer by engaging with the relevant stakeholders to identify whether all issues have been resolved
- Set up continuous sessions with the client to build relationship but more importantly to ensure that RMA is providing the right service.

**Address customer service and satisfaction issues promptly**:

- Conduct customer satisfaction surveys, identify and close any gaps identified
- Address customer service and satisfaction issues promptly
- Conduct a root cause analysis of customer pain points/service failures by analysing trends and identifying areas of improvements
- Ensure customers always receive professional communication regardless of the channel used
- Identify areas of improvement on the system to ensure timeous communication with customers
- Conduct customer satisfaction surveys, capture information received from surveys and share relevant feedback with sales for action
- Assist in projects aimed at transforming customer experience
- Ensure customer contact details are updated on the system.

**Identify training requirements and organise with the Stakeholder Training Officers**:

- Identify training requirements and organise with the Stakeholder Training Officers.

**Providing first line product, process and technical support to customers**:

- Provide a service to clients, including support on the Return of Earnings, manage and report on the RMA processes including Renewal process, claims process, to ensure customer service and satisfaction, productivity and cost control in comparison with targets set
- Act as an intermediary by coordinating different RMA service team, including training, claims and any other related services for the benefit of the employers/members
- Manage the Office honestly, follow high ethical standards, and comply with all Company policies and procedures
- Deal the appropriate authorities on matters regarding RMA services.
- Carry out all office planning on a regular basis, as issues arise, or in advance of anticipated needs
- Ensure timely submission of various periodical reports, highlights of the previous month’s reports
- Ensure proper housekeeping, safety and security of the Rand Mutual Properties.
- To ensure that the Office assets are in a proper condition including ensuring control over movement of same through logbooks and that they are used for official purposes only
- Communicate effectively with other Departments and Middle Managers by sharing information on effective practices, competitive intelligence, business opportunities and needs

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Closing date**:
**Our Commitment to transformation**:
**WHAT YOU'LL BRING TO THE TABLE?**
- NQF Level 6: Diploma in Insurance or a related field
- Experience within the Short-term insurance / Medical Insurance or Long-term Insurance field
- 2-3 years’ experience in sales, customer service or claims within an insurance environment would be preferable
- Experience in selling and growing business, sales and generating of leads
- Experience in managing customer relationships
- Experience in handling customer complaints
- Experience administering customer and service satisfaction surveys
- Sound knowledge of COID an



  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Customer Account Executive, you will be responsible for growing the number of lives within the Top 50 department through effective customer engagement and the position of a value proposition to the targeted employers to move to RMA. You will be required to manage and resolve client services queries and visit clients to assist...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** Reporting to the Group CEO, the Executive: Customer Experience will be responsible for driving, enabling, and monitoring the execution of the Group customer experience strategy through effective collaboration with the executive team. **WHAT WILL YOU DO?** **Strategy Enablement and Execution** - **Work closely with executives to...

  • Key Accounts Executive

    7 months ago


    Parktown, South Africa Rand Mutual Assurance Full time

    As the Key Accounts Executive, you will be responsible for selling non-COID solutions to the top 50 class IV and Class XIII clients while building and maintaining relationships with them. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)**: - Sell Non-COID and other RMA products through self-generated sales leads through networking,...

  • Key Accounts Manager

    2 weeks ago


    Parktown, South Africa Rand Mutual Assurance Full time

    As a Key Accounts Manager, you will be reporting into the Group Head of Business Development. You will be responsible to Plan and implement revenue activity to specific, existing major accounts were growing relationships, identifying opportunities, and account management skills are critical. You will be responsible for accounts to multiple platforms in...

  • Key Account Manager

    2 hours ago


    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hollard was born in Africa in 1980, we provide short-term, life insurance, investment products and Healthcare to a diverse customer base, including individual consumers, commercial entities, and corporate clients. We are financially sound and remain fully invested in Africa. Our group touches more than 4 million policyholders, we...

  • Executive Assistant

    7 months ago


    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our Hollard Life Solutions busines unit. We are looking to recruit an Executive Assistant. **Responsibilities and Outputs**: - Co-ordinate and facilitate the implementation, monitoring and review of strategic projects in the Life Solutions business. - Assist in the...


  • Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage Executive Team's Dairy and scheduling Drafting and writing high quality reports Draft, review and send communications on behalf of the Executive Team Screen calls, manage and maintain confidential information Handle issues with discretion and sensitivity Communicate with Shareholders support team Assist...


  • Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello an exciting new opportunity has just become available in our Hollard Health, Administration area. We are looking to recruit an Executive Personal Assistant (Permanent). Hollard Health (“HH”) is looking for a mature and experienced Executive Personal Assistant to the CEO of Hollard Health with a supporting role to the HH...


  • Parktown, South Africa RJPersonnel Full time

    2years **Job Duties/Responsibilities will include**: - Bookkeeping to trial balance on Pastel Accounting - Customers: Daily capturing receipts on the back office system, distribute invoices and statements, collections and follow-up on payment arrangements, open and close customer accounts, respond to queries made by customers - Suppliers: Obtain and file...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As an Executive Personal Assistant, you will be responsible for supporting and providing the assigned Exco member/s with general administrative and secretarial assistance. You will be responsible for attending to visitors, dealing with enquiries and supplying information to internal/external customers (Board of Directors, Internal...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Customer Services and Distribution Manager, you will be reporting to the Group Strategy Execution, you will be responsible addressing customer issues including managing and resolving client services queries. You will also be required to visit clients to assist with the submission of the Return on Earnings, and provide them with...


  • Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our Distribution Mass Market Team. We are looking to recruit the Key Account Consultant. Job Purpose To actively maintain partner and client relationships and ensure that needs and challenges are resolved timeously with innovative solutions. This is done through engagement...


  • Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Operations area.** We are looking to recruit a **Project Manager: Customer Experience.** **Role Objectives**: Direct, plan and execute strategic, long-range, complex and diverse Customer Experience projects that span the organization and have direct and high...


  • Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The purpose of this role to Process the monthly Credit Control, Current Account & Cash Controls Management. To understands and satisfy the customer requirements and to create a culture of service. **Minimum Requirements**: Qualification - Matric - Degree in Accounting/Finance or a Diploma - Post-graduate qualification in...

  • Key Account Manager

    2 weeks ago


    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello An exciting new opportunity has just become available in our Hollard Life Solutions Retail Division. We are looking to recruit Key Account Manager. Job Purpose To actively maintain partner and client relationships and ensure that sales/ growth targets are met and needs, and challenges are resolved timeously with innovative...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Customer Services and Distribution Manager, you will be reporting to the Head: Customer Services and Distribution, you will be responsible addressing customer issues including managing and resolving client services queries. You will also be required to visit clients to assist with the submission of the Return on Earnings, and...

  • Key Account Manager

    7 months ago


    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello an exciting new opportunity has just become available in our Hollard International - Hollard Health, Operations area. We are looking to recruit a Key Account Manager (Permanent). As Hollard Health, we are passionate about Africa and we believe that the most powerful way to create a better future for the continent, is to improve...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As the Client Services Administrator, to support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders. **WHAT WILL YOU DO?** - General administration support to Key account Executive. - Standby assistance to Key account executive. - And effective...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Client Services Administrator, you will be supporting the sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders. **WHAT WILL YOU DO?** - General administration support to Key account Executive. - Standby assistance to Key account executive. - And...

  • Key Accounts Manager

    7 months ago


    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Key Accounts Manager, you will be responsible for managing partnerships, operational delivery, relationship management, sales management as well as optimizing business opportunities in the strategic partnerships division. **WHAT WILL YOU DO?** **Revenue generation Non-COID (New Business)** - Sell Non-COID and other RMA...