Key Account Manager
3 weeks ago
**Job Advert Summary**:
Hollard was born in Africa in 1980, we provide short-term, life insurance, investment products and Healthcare to a diverse customer base, including individual consumers, commercial entities, and corporate clients. We are financially sound and remain fully invested in Africa. Our group touches more than 4 million policyholders, we employ more than 3 000 people across the globe. At Hollard you can expect to be treated with respect, dignity and above all, a sense of common humanity.
Hollard Health (HH), a division of Hollard International provides African health care solutions to employer groups and brokers.
The Key Account Manager position will be responsible for handling the Hollard Health (HH) Africa book of business with an immediate focus on the larger client accounts but not excluding the smaller ones. The role will require you to build and maintain a strong relationship with the client (broker and/or employer group). You will have the privilege of being the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and overall to ensure the satisfaction of our client. The key account manager will also identify/bring in new business from existing clients or contacts and will develop new relationships with potential clients in conjunction with the sales team.
**Key Responsibilities & Accountabilities**
Developing a solid and trusting relationship between our clients and HH
Resolving key client issues and complaints
Developing a complete understanding of the key account needs and requirements
Managing communications between key clients and HH back-office teams
Project manage the new business take on process for new clients from start to finish
Travel in country (the rest of Africa) when required to any one of the countries that HH has clients, this could be for an implementation, face to face, troubleshooting etc
Negotiating HH contracts with the client and establishing a TAT
Build strategic partnerships with key broker houses to maintain a transparent and mutually beneficial approach
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress and quarterly reports to share with team members and clients
Meeting all client needs and deliverables according to proposed timelines
Expanding relationships and bringing in new clients together with the sales team
Co-ordination of events, training sessions and networking events
**Required Knowledge and Experience**:
5 years’ experience in similar role
Ability to multitask, prioritise, and manage time efficiently
Goal-oriented person
Team player
Positive attitude
Leadership skills
Self-motivated
Excellent interpersonal skills
Stakeholder management
Client or customer centric
Analytical
Solutions orientated
An in-depth knowledge of the healthcare industry is an advantage
Excellent verbal and written communication skills
Presentation skills
Ability to influence
Computer literacy with superior Excel skills
Strong negotiation skills, with ability to follow-through and see the task to completion
Ability to multitask and manage multiple client accounts
Fluent in English, the ability to converse in French and Portuguese will be an advantage
Ability to facilitate executive level interfaces
**Educational Requirements**:
Matric or equivalent is essential
Business degree or diploma is an advantage
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