Technical Support Specialist

6 months ago

Durban, South Africa Dr Smash Software Full time

NO PHONE CALLS NOR WALK-INS WILL BE ACCEPTED

**Key Responsibilities**:

- Provide first-level technical support to users experiencing issues with our unique software.
- Guide users through step-by-step troubleshooting procedures to identify and resolve software-related problems.
- Gather relevant information to understand and diagnose customer issues, ensuring accurate problem identification.
- Utilize a comprehensive knowledge of the unique software to diagnose and resolve technical issues promptly.
- Collaborate with internal teams, escalating complex issues when necessary, and follow up on resolutions to ensure customer satisfaction.
- Document and maintain detailed records of customer interactions, technical issues, and solutions provided.
- Contribute to the development and updating of a knowledge base for commonly encountered software problems and solutions.
- Stay informed about updates, new features, and enhancements to the unique software.
- Continuously expand product knowledge to provide comprehensive and accurate information during customer interactions.
- Collaborate with the product development team to stay updated on upcoming features and roadmaps.
- Adhere to established protocols and quality standards in providing software support.
- Participate in regular training sessions to enhance skills and stay abreast of changes in the software and support processes.
- Identify opportunities to upsell additional products, features, or services during customer interactions.
- Clearly articulate the value proposition of upsell options to customers and address any concerns they may have.

**Qualifications And Skills Required**:

- High school diploma or equivalent - Additional education in information technology or a related field is a plus.
- Proven experience in a customer service or technical support role,
- Strong problem-solving skills and the ability to troubleshoot software issues effectively.
- Excellent communication skills, both verbal and written.
- Familiarity with ticketing systems and customer relationship management (CRM) tools.
- Adept at multitasking and managing time efficiently.
- Patient, friendly demeanour with a great aptitude for listening.
- Problem-solving and critical-thinking skills
- Exceptional teamwork skills
- Ability to learn new technologies

**Preferred Skills**:

- Knowledge of the unique software and its functionalities.
- Experience with remote desktop assistance tools.
- Basic understanding of networking concepts.
- Certifications in relevant technologies or software.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- The ability to break down technological processes and deliver clear, step-by-step instructions.

This role is ideal for individuals who thrive in a dynamic and customer-centric environment, possess a passion for technology, and enjoy helping users navigate and optimize their experience with our unique software product.

**Job Types**: Full-time, Contract

**Education**:

- Diploma (preferred)

**Experience**:

- within a similar position: 3 years (preferred)
- IT industry: 3 years (preferred)

  • Technical Support Specialist

    2 months ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide expert technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting and resolving technical issues, providing technical advice...

  • Technical Support Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa IOCO Full time

    **Job Title:** Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at IOCO. As a Technical Support Specialist, you will play a crucial role in providing exceptional support to our business users, ensuring that our software runs smoothly and efficiently.Main Responsibilities:Resolve Incidents: Investigate...

  • Technical Support Specialist

    2 months ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals in Durban. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guidance.The ideal candidate should have:A degree in Computer Science,...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Dynexity Full time

    Job SummaryWe are seeking an experienced Technical Support Specialist to join our team at Dynexity. As a key member of our technical support group, you will be responsible for providing top-notch technical assistance and support to our clients.In this role, you will be the primary point of contact for clients experiencing issues with our network...

  • Technical Support Specialist

    6 months ago

    Durban, South Africa Tryon Consultancy Full time

    Durban based company seeks a Technical Support Specialist to join the team, **Requirements**: Trade qualification as Millwright, Diesel Mechanic, or Low voltage electrician. 5 Years Supervisory experience in a workshop or engineering environment 3 years’ experience in cost control of annual operational budget 2 years technical experience on all...

  • Technical Support Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa Spinnaker Software Full time

    Technical Requirements:We are seeking a skilled Computer Systems Technician to provide second-line specialist support and assistance to computer users by answering questions, resolving technical problems, and maintaining customer network, software, and computer equipment related to our ARCH Products. You will require a can-do attitude, a willingness to...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Neptune Full time

    About NeptuneNeptune is a technology-driven organization dedicated to delivering exceptional support services. As a Trainee IT Support Officer, you will play a vital role in ensuring our clients receive the highest level of technical assistance.Job SummaryWe are seeking an highly motivated and detail-oriented individual to join our team as a Technical...

  • Technical Support Specialist

    6 months ago

    Durban North, South Africa Autobid (PTY) Ltd Full time

    **About Us**: Autobid (PTY) Ltd and Fine Genie (PTY Ltd are leading IT companies based in Durban North. We are committed to delivering exceptional services and solutions to our customers. We are currently seeking a dedicated and skilled Technical Support Specialist to join our dynamic team. **Job Duties**: - Monitor APIs to ensure optimal uptime and...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking an experienced Technical Support Specialist to join our team at beBee Professionals in Durban. The successful candidate will have a strong background in computer hardware and software, excellent problem-solving skills, and the ability to work independently and as part of a team.The estimated salary for this position is approximately $60,000...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Placement Point Full time

    Placement Point, a well-established company based in Durban, is seeking a skilled Technical Support Specialist to join their team. This exciting opportunity will see you providing expert technical support and assistance to ensure the smooth operation of computer systems, networks, and peripherals.About the RoleThis role involves working closely with...

  • Technical Support Specialist for iOS Devices in Durban

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Core Group Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at the iStore Pavillion in Durban. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to clients with their iOS devices.About the RoleThis is a full-time position that...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    BeBee Professionals is a leading organization in the field of technical support, and we are currently seeking a highly skilled Technical Support Specialist to join our team in Durban. The ideal candidate will have a strong background in computer science and excellent problem-solving skills.The estimated annual salary for this position is $40,000-$60,000,...

  • Technical IT Support Specialist for EThekwini Municipality

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full time

    We are seeking a skilled Technical IT Support Specialist to join our team at eThekwini Municipality.Job DescriptionThis role involves providing technical support for PC hardware and software, maintaining the desktop environment, and performing administrative functions under supervision.Maintain the desktop environment to ensure optimal performance.Provide...

  • Technical Support Specialist

    2 months ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    Job Description:BeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. They should possess excellent problem-solving and communication skills, as well as the...

  • Technical Support Specialist

    1 week ago

    Durban, KwaZulu-Natal, South Africa Ignition Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT Operations team at Ignition Group.As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.The successful candidate will have a strong background in...

  • Technical Support Specialist

    2 months ago

    Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    Job Summary:beBee Professionals is seeking a Support Coordinator to provide technical support to our customers and ensure that all customer inquiries are handled in a timely and professional manner.Key Responsibilities:* Provide technical support to customers via phone, email, or chat* Troubleshoot technical issues and maintain customer records* Provide...

  • Technical Support Specialist

    4 days ago

    Durban, KwaZulu-Natal, South Africa Dynexity Full time

    At Dynexity, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support department, you will be responsible for providing top-notch technical assistance to our clients. This is an exciting opportunity to work with cutting-edge technology and help shape the future of our company.About the Role:We are looking...

  • Technical Support Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa IOCO Full time

    About This RoleiOCO Infrastructure Services is seeking a highly skilled Field Support Engineer to provide on-site technical support and assistance to clients. As a key member of our team, you will play a critical role in ensuring timely and effective technical support, contributing to the overall success of our organization.Key Responsibilities:Assist in...

  • IT Technical Support Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full time

    Job Summary: We are seeking an IT Help Desk Operator to provide technical support to our banking staff and customers.Key Responsibilities:Technical Support: Troubleshoot and resolve IT issues for staff and customers to maintain operational efficiency.System Maintenance: Perform routine maintenance and updates on IT systems to ensure optimal...

  • IT Technical Support Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time

    Key Responsibilities:Manage the business relationship with clients to ensure mutual trust and open communication.Take service calls and perform incident-specific activities as directed by Call Planners.Perform preventative maintenance activities on certain products as directed.Install hardware and software, and perform basic maintenance and support.Provide...