Account Service Manager
2 weeks ago
**Position Summary**
3 X Account Service Manager is responsible for managing client relationships, ensuring high levels of customer satisfaction, and serving as the primary point of contact for assigned accounts. This role involves overseeing service delivery, identifying opportunities for growth, and ensuring the client’s needs are met through effective coordination with internal teams
**Key Responsibilities**
- **Client Relationship Management**:
- Serve as the primary contact for assigned accounts, fostering strong and long-lasting relationships.
- Actively communicate with clients to understand their needs, address concerns, and provide solutions.
- Conduct regular account reviews and maintain client satisfaction metrics.
- **Service Delivery Oversight**:
- Monitor the delivery of products or services to ensure quality standards and SLAs are met.
- Coordinate with internal departments to resolve issues and ensure timely delivery.
- Implement service improvements based on client feedback and business objectives.
- **Account Growth & Retention**:
- Identify opportunities to upsell or cross-sell additional services to existing clients.
- Develop strategies to retain clients and prevent churn.
- Collaborate with sales teams to negotiate contracts and renewals.
- **Reporting & Analytics**:
- Prepare regular reports on account performance, client feedback, and service metrics.
- Use analytics to identify trends and recommend improvements in account management processes.
- **Team Collaboration**:
- Work closely with cross-functional teams such as sales, operations, and customer support to deliver a seamless client experience.
- Provide guidance and training to team members on account management best practices.
**Qualifications**
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience (3+ years) in account management, client services, or a related role.
- Strong interpersonal and communication skills, with a customer-centric mindset.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.
- Analytical and problem-solving skills, with attention to detail.
**Preferred Skills**
- Experience in [specific industry, e.g., technology, financial services].
- Knowledge of service-level agreements (SLAs) and key performance indicators (KPIs).
- Certification in account management or customer relationship management (optional).
**Key Competencies**
- Client-focused approach
- Strategic thinking and decision-making
- Negotiation and conflict resolution
- Team collaboration and leadership
- Excellent organizational and multitasking abilities
**2 X based in Gauteng**
**1 X Based Polokwane**
**Job Type**: Part-time
Pay: R350,00 - R750,00 per hour
**Education**:
- Bachelors (preferred)
Work Location: In person
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