Service Manager
6 months ago
**Service Manager**
This role will include being Service Manager for Africa and South Africa, management of the entire service function within the company and overseeing the Service Department. You will also assist with Strategic and budget planning as well as overseeing and directly managing key accounts. The Service Manager will be an integral member of the Executive Committee which consists of the Directors and Heads of Department; meeting on a weekly basis to discuss major corporate objectives. The Executive Committee is responsible for the direction and day-to-day operation of the business and are required to set the business standards and lead by example.
**Key responsibilities include, but are not limited to**:
**Strategic Business Planning**:
- Development and execution of the Service Business Plan.
- Setting yearly sales budgets for the service department.
**Management**:
Day to day management of the Service Department:
- Recruitment, on-boarding, and training of new staff.
- Ensuring a positive working environment and culture.
- Analyse service data to identify trends, assess performance and make data-driven decisions.
- Performance managing members of the Service teams including yearly performance reviews.
- Implementing systems and processes to ensure efficient work practices.
**Customer relationship management**:
- Build and maintain strong customer relationships, ensuring customer satisfaction, resolving issues.
**Sales**:
Management of the entire sales and service function within the company:
- Authorizations, discounts, and our T&Cs
- Manage commercial negotiations, including sales contracts, hire agreements.
- Establish and maintain strong relationships.
**Financials**:
- Expenditure control for Service Departments.
**Skills and Requirements**:
- 5-7 Years Service Management experience within the mining/manufacturing industry.
- Bachelor’s degree in a relevant field would be an advantage (e.g., bachelor’s degree in business administration / management).
- Budgeting and financial management skills
- Project and Contract Management understanding.
- Proven ability in achieving sales budgets.
- Industry experience in mining and/or manufacturing industry.
- Knowledge of Industry specific regulations and standards.
**Salary**: R65,000.00 - R67,000.00 per month
Application Question(s):
- Do you have a Bachelor Degree?
- How many years' Service Management Experience do you have?
- How many years' mining / manufacturing experience do you have?
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