Service Manager

6 months ago


Gauteng, South Africa ASIE Personnel Full time

**Service Manager**

This role will include being Service Manager for Africa and South Africa, management of the entire service function within the company and overseeing the Service Department. You will also assist with Strategic and budget planning as well as overseeing and directly managing key accounts. The Service Manager will be an integral member of the Executive Committee which consists of the Directors and Heads of Department; meeting on a weekly basis to discuss major corporate objectives. The Executive Committee is responsible for the direction and day-to-day operation of the business and are required to set the business standards and lead by example.

**Key responsibilities include, but are not limited to**:
**Strategic Business Planning**:

- Development and execution of the Service Business Plan.
- Setting yearly sales budgets for the service department.

**Management**:
Day to day management of the Service Department:

- Recruitment, on-boarding, and training of new staff.
- Ensuring a positive working environment and culture.
- Analyse service data to identify trends, assess performance and make data-driven decisions.
- Performance managing members of the Service teams including yearly performance reviews.
- Implementing systems and processes to ensure efficient work practices.

**Customer relationship management**:

- Build and maintain strong customer relationships, ensuring customer satisfaction, resolving issues.

**Sales**:
Management of the entire sales and service function within the company:

- Authorizations, discounts, and our T&Cs
- Manage commercial negotiations, including sales contracts, hire agreements.
- Establish and maintain strong relationships.

**Financials**:

- Expenditure control for Service Departments.

**Skills and Requirements**:

- 5-7 Years Service Management experience within the mining/manufacturing industry.
- Bachelor’s degree in a relevant field would be an advantage (e.g., bachelor’s degree in business administration / management).
- Budgeting and financial management skills
- Project and Contract Management understanding.
- Proven ability in achieving sales budgets.
- Industry experience in mining and/or manufacturing industry.
- Knowledge of Industry specific regulations and standards.

**Salary**: R65,000.00 - R67,000.00 per month

Application Question(s):

- Do you have a Bachelor Degree?
- How many years' Service Management Experience do you have?
- How many years' mining / manufacturing experience do you have?


  • Service Manager

    7 months ago


    Gauteng, South Africa GAP Consulting Full time

    Gauteng, Gauteng - Commercial Vehicles - Service Dept - Market Related | Negotiable - Job ref: Com000463/CH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Truck Service Manager **Minimum Requirements**: - Must have a minimum of 5 years’ recent experience as a Dealership Service Manager - Must be able...

  • Service Manager

    1 month ago


    Gauteng, South Africa Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented **Service Manager** to join our team specializing in **Service** for our **Distribution Business Unit** in **Johannesburg, Gauteng, South Africa.** **In this role, you will make an impact in the following ways**: - Enhance Team Efficiency: By supervising and coordinating the schedules of Service Technicians...

  • Truck Service Manager

    6 months ago


    Gauteng, South Africa GAP Consulting Full time

    Gauteng, Gauteng - Commercial Vehicles - Service Dept - R Negotiable - R Negotiable - Job ref: Com000319/CH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Truck Service Manager **Minimum Requirements**: - Must have a minimum of 5 years’ recent experience as a Truck Dealership Service Manager - Must be...

  • Executive Manager

    6 months ago


    Gauteng, South Africa Mastech Recruitment Full time

    The Executive Manager for Corporate Services provides strategic leadership in the division and advocate for a high performance culture through leading Human Resource Division, Information Technology, Stakeholder Relations, legal services (outsourced) and Corporate Governance. **Main Performance Areas** Corporate Services Strategy Organisational Culture...

  • Field Services Manager

    6 months ago


    Gauteng, South Africa MCH International Recruitment Full time

    Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services that are being provided to the customers. You will have...

  • Service Advisor

    3 months ago


    Gauteng, South Africa Clicks Group Limited Full time

    **Listing reference**: 018055**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Gauteng - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...

  • Service Advisor

    3 months ago


    Gauteng, South Africa Clicks Group Limited Full time

    **Listing reference**: 018002**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Gauteng - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...


  • Gauteng, South Africa Casa Das Nata's Full time

    Minimum requirements - Minimum 3 yrs experience in a management position - Customer focused - Focused on guest service which include compliments and complaints - Ability to manage small teams - Ability to plan and execute projects - Results orientated - Passionate about the Industry - Passionate about training and development - Accurately report on campaign...

  • Service Advisor

    4 months ago


    Gauteng, South Africa Clicks Group Limited Full time

    **Listing reference**: 017855**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Gauteng - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure service excellence at the point of sale by...

  • Supply Manager

    4 weeks ago


    Gauteng, South Africa Power Portfolio Steam Power Full time

    **Job Description Summary**: The Supply Manager - Field Services will deliver best in class supply management processes for Steam Field Services across the APAC, EMENAT, SSA regions and globally for Generator Specialists. Target customer service and revenue performance while optimizing cost and utilization. Collaborate with Steam segment specific services,...


  • Gauteng, South Africa Digby Wells Environmental Full time

    Company Overview: At Digby Wells Environmental, we are passionate about making a difference in the lives of our colleagues, clients, the communities we engage with, and the environment. Position Overview: As Head of Environmental and Legal Services, you'll spearhead our environmental and legal services, managing project teams across the globe. This pivotal...

  • Service Manager

    7 months ago


    West Rand, Gauteng, South Africa SydSen Recruit Full time

    Service Manager - West Rand Our client based in the West Rand is looking for an experienced Workshop Manager/ Service Manager to join their team! **Motorcycle and Vehicle license is essential.** **Minimum requirements** - Grade 12 certificate. - Motorcycle & Vehicle license (Code A & B). - Industry experience and strong technical knowledge. - Computer...


  • Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 65000 - R 75000 Monthly Basic Salary (Medical, Bonus and more, Market related, Negotiable)** **Qualifications**: - Proven experience as a Delivery Manager in an Agile software development environment - Expert in software development and delivery - Project management tools : Jira and Confluence - Ability to work collaboratively...


  • Gauteng, South Africa Teraco Full time

    **MAIN FUNCTIONS OF THE JOB** **Ticket Management**: The BMS service coordinator will also analyse tickets and report on task performance indicators like ticket closure rate, mean time to close and ticket conversion rate. **Feedback Collection & Reporting**: After ticket resolution, the BMS service coordinator will gather feedback from both internal teams...


  • Gauteng, South Africa Smollan Full time

    Customer Handling| Administration| Client Service| 1-2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential Grade 12/NQF level 4 Customer service skills Conflict resolution skills Brand development Attention to detail Self-motivated Ability to work under pressure Interpersonal...


  • Gauteng, South Africa Caterpillar Full time

    **Career Area**:Product Support**: **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...


  • Gauteng, South Africa Bayer Full time

    **Customer Service Representatives -SAC** **Role purpose** - Execution of the best-in-class service through effectively managing customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization **Key responsibilities and tasks** - Interact with customers (directly and via sales team...


  • Gauteng, South Africa Smollan Full time

    Effective administration| Customer handling| Client service| Effective teamwork and self-management| Call centre experience preferable|Essential / Minimum|| Grade 12 on the job training (In-house) Sound administrative skills Excellent telephone manner Customer service orientation Listening skills Excellence orientation Conflict handling Brand...


  • Gauteng, South Africa Smollan Full time

    We are on the lookout for a **Customer Service Consultant** based in **Gauteng**. **As a Customer Service Consultant, you will be responsible for**: - Stakeholder Engagement - Administration and Systems Management - Client service - 1-2 years’ experience in a Call Centre/customer service/ administration role - Grade 12 - Tertiary qualification added...


  • Gauteng, South Africa 1 Life Insurance Full time

    We require an Afrikaans speaking consultant. - Facilitation of all inbound calls on a daily basis ensuring first call resolution - Facilitation of all outbound calls on a daily basis - Deals with all customer queries in a professional manner according to the SLA - Administration: - Accurate amendments to all policy information according to QA standards -...