Service Manager
1 week ago
**Service Manager**
This role will include being Service Manager for Africa and South Africa, management of the entire service function within the company and overseeing the Service Department. You will also assist with Strategic and budget planning as well as overseeing and directly managing key accounts. The Service Manager will be an integral member of the Executive Committee which consists of the Directors and Heads of Department; meeting on a weekly basis to discuss major corporate objectives. The Executive Committee is responsible for the direction and day-to-day operation of the business and are required to set the business standards and lead by example.
**Key responsibilities include, but are not limited to**:
**Strategic Business Planning**:
- Development and execution of the Service Business Plan.
- Setting yearly sales budgets for the service department.
**Management**:
Day to day management of the Service Department:
- Recruitment, on-boarding, and training of new staff.
- Ensuring a positive working environment and culture.
- Analyse service data to identify trends, assess performance and make data-driven decisions.
- Performance managing members of the Service teams including yearly performance reviews.
- Implementing systems and processes to ensure efficient work practices.
**Customer relationship management**:
- Build and maintain strong customer relationships, ensuring customer satisfaction, resolving issues.
**Sales**:
Management of the entire sales and service function within the company:
- Authorizations, discounts, and our T&Cs
- Manage commercial negotiations, including sales contracts, hire agreements.
- Establish and maintain strong relationships.
**Financials**:
- Expenditure control for Service Departments.
**Skills and Requirements**:
- 5-7 Years Service Management experience within the mining/manufacturing industry.
- Bachelor’s degree in a relevant field would be an advantage (e.g., bachelor’s degree in business administration / management).
- Budgeting and financial management skills
- Project and Contract Management understanding.
- Proven ability in achieving sales budgets.
- Industry experience in mining and/or manufacturing industry.
- Knowledge of Industry specific regulations and standards.
**Salary**: R65,000.00 - R67,000.00 per month
Application Question(s):
- Do you have a Bachelor Degree?
- How many years' Service Management Experience do you have?
- How many years' mining / manufacturing experience do you have?
-
Service Delivery Manager
7 days ago
Gauteng, South Africa RP DIvision Full time**Responsibilities**: - Service Design, Implementation & Testing - Service Take-On - Service Stabilization or Hyper Care - Operational Service Management - Customer Relationship Management - Contract Management - AWS Cost Management - Service Level Management - Service Escalation Management - Service Automation - Service Improvement - DevOps Deployment -...
-
Account Service Manager
2 weeks ago
Gauteng, South Africa AICA Consultancy Full time**Position Summary** 3 X Account Service Manager is responsible for managing client relationships, ensuring high levels of customer satisfaction, and serving as the primary point of contact for assigned accounts. This role involves overseeing service delivery, identifying opportunities for growth, and ensuring the client’s needs are met through effective...
-
Truck Service Manager
1 week ago
Gauteng, South Africa GAP Consulting Full timeGauteng, Gauteng - Commercial Vehicles - Service Dept - R 35 000 - R 50 000 - Job ref: WP011653/ND - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Truck Dealer who requires the services of a Truck Service Manager **Minimum Requirements**: - Must have at least 5 years experience in a Truck Workshop Manager...
-
Cybersecurity Service Delivery Manager
5 days ago
Gauteng, South Africa Avatar Recruitment Full time**The position’s primary function is to implement a framework and related delivery models that truly speaks to Service management life cycle focusing on Service Culture, Quality, Employee Engagement and Customer Experience.** **You will work closely with peers and the business leads to help with smooth transition from projects into managed services and...
-
Service & Repairs Dept Manager
2 weeks ago
Gauteng, South Africa Stage Audio Works Pty Ltd Full time**Position Summary**: Service & Repairs leads the service department and handles customer service interaction, reports, and repairs. The service manager ensures excellent customer service and maintain strong relationships to enable customer retention. Managing and building relationships with agencies and brands. **Minimum Requirements** - National Diploma:...
-
Snr Manager: IT Sourcing
4 days ago
Gauteng, South Africa Ikwezi Human Capital Full time**JOB OVERVIEW**: Responsible for execution and effective management of the IT Sourcing strategy, contracts and performance management of the service providers to maximise procurement value contribution, in line with the Group Procurement Policy and aligned to the corporate's objectives. **JOB RESPONSIBILITIES**: Leads IT sourcing business case...
-
Executive Manager
1 week ago
Gauteng, South Africa Mastech Recruitment Full timeThe Executive Manager for Corporate Services provides strategic leadership in the division and advocate for a high performance culture through leading Human Resource Division, Information Technology, Stakeholder Relations, legal services (outsourced) and Corporate Governance. **Main Performance Areas** Corporate Services Strategy Organisational Culture...
-
Service Manager
2 weeks ago
Gauteng, South Africa BIDVEST VERICON Full timeExcellent communications & relationship building skills - Managing of staff and client needs - Feedback to clients daily with regards to delivery and order status - Work strictly according to company policies and procedures - Control direct expenses and temp manpower - Macro managing of the operational departments - Industrial relations & Recruitment -...
-
Fleet Management Services Sales Consultant
2 weeks ago
Gauteng, South Africa Pitzer International Full time**Fleet Management Services Sales Consultant** **Location: Pretoria, Gauteng** **Type: Permanent** **Salary: R250,000 - R350,000 per annum (Negotiable on experience and qualifications)** **Key Purpose** Drive the sales channels of all our core services, outright vehicle sales, FML, Operating Lease, Managed Maintenance, Vehicle Management Systems and...
-
Assistant Service Centre Manager
1 week ago
Gauteng, South Africa The Right Company Full time**ASSISTANT SERVICE CENTRE MANAGER - WEST RAND - R30000** The Right Company are currently looking for an Assistant Service Centre Manager for a FMCG client on the West Rand. **PLEASE NOTE.THIS IS NOT FOR A FUEL/MOTOR VEHICLE SERVICE CENTRE** Main Duties and responsibilities will include, but will not be limited to: - Assist with managing and overseeing...
-
Quick Service Restaurant
6 days ago
Gauteng, South Africa Casa Das Nata's Full timeMinimum requirements - Minimum 3 yrs experience in a management position - Customer focused - Focused on guest service which include compliments and complaints - Ability to manage small teams - Ability to plan and execute projects - Results orientated - Passionate about the Industry - Passionate about training and development - Accurately report on campaign...
-
Service Advisor
2 weeks ago
Gauteng, South Africa Clicks Group Limited Full time**Listing reference**: 018002**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Gauteng - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...
-
Service Advisor
1 week ago
Gauteng, South Africa Clicks Group Limited Full time**Listing reference**: 018055**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Gauteng - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...
-
Customer Service Assistant
1 week ago
Gauteng, South Africa The Right Company Full time**CUSTOMER SERVICE COORDINATOR (Service Centre) - WEST RAND - R15000** **(Suppliers of Catering Equipment)** The Right Company are currently looking for a Customer Service Coordinator for a FMCG client on the West Rand The duties will include but will not be limited to: - Assists the technicians in raising of quotes and the creation of job cards - Manages...
-
Supply Manager
2 weeks ago
Gauteng, South Africa Power Portfolio Steam Power Full time**Job Description Summary**: The Supply Manager - Field Services will deliver best in class supply management processes for Steam Field Services across the APAC, EMENAT, SSA regions and globally for Generator Specialists. Target customer service and revenue performance while optimizing cost and utilization. Collaborate with Steam segment specific services,...
-
Service Advisor
1 week ago
Gauteng, South Africa Clicks Group Limited Full time**Listing reference**: 019029 **Listing status**: Online **Position summary** **Industry**:Wholesale & Retail Trade **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Grou **Introduction** - To ensure service...
-
Service Advisor
7 days ago
Gauteng, South Africa Clicks Group Limited Full time**Listing reference**: 017855**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Gauteng - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure service excellence at the point of sale by...
-
Security Services Manager
1 week ago
Gauteng, South Africa FullStop Recruitment Services Full timeThis role will provide leadership for the organisation's operational functions which includes integrated security / cleaning / parking services. This role will also form part of the senior management team. **Requirements**: - PSiRA Grade A Registered - Matric - 5+ years experience within a management role in security / cleaning / parking industry - Retail...
-
Tax Manager
2 weeks ago
Gauteng, South Africa CA Global Headhunters Full time**Reference Number**: 257-1305LH Our client is seeking a Tax Manager with experience overseeing tax activities for the Africa Region in a mining services or mining environment, to join their team in Gauteng. **Responsibilities**: Tax management and tax reporting compliance for the Africa region. Providing direction and governance on indirect tax processes...
-
Service Manager
7 days ago
West Rand, Gauteng, South Africa SydSen Recruit Full timeGauteng, West Rand - R 55 000 - R 70 000 Monthly Basic Plus Commission (Market related, Negotiable) Dealership Service Manager - West Rand, Gauteng As Service Manager, you will be responsible for the strategic planning and development of the service department to ensure ongoing profitability. **Requirements**: - Minimum of 3 years Service Manager...