Key Account Manager

2 months ago

Gauteng, South Africa 1 Life Insurance Full time

**RESPONSIBILITIES**

**Partner Relationships Management**

Develop and implement a relationship management plan for complex existing accounts to build key relationships. Coordinate the engagement of own organisation with the customer organisation to ensure effective two-way flow of information for resolution of issues. Manage key Partner relationships, to ensure ongoing satisfaction and loyalty. Manage ongoing relationships with identified partner verticals to ensure their needs are met. Leverage all available information from partners, the industry, and internally to improve efficiencies. Ensure that all partner’s products are updated, quoted correctly and queries are addressed and resolved timeously. Ensure continuous quality assurance in terms of product offering and partner service delivery. Ensure continuous communication with partners. Manage and resolve all IT and system related queries with IT department & external partner IT department. Prioritize and manage product development tasks to ensure delivery and alignment.

**Partner Relationships Development**

Develop and implement a relationship management plan for partner accounts to identify and build strong relationships with relevant decision makers and influencers within the partner organisation and to enable effective two-way flow of information, resolution of issues and creating partnership opportunities.

**Account Management**

Manage and develop important customer relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support. Customers likely to include mid-tier companies, multinational corporates and similar. Develop and Maintain current partner relationships. Ensure that regular meetings are set with partners to provide information on performance and assist with general partner services. Ensure effective partner service delivery and satisfaction is achieved through investigation, feedback and resolution. Create reporting and ensure the accuracy of all partner related reports before presenting these to the relevant partners.

**Partner Service**

Play a key role in helping to achieve targets in areas such as revenue, marketing activities and conversion rates. Provide a quality service to partners while identifying opportunities to secure new partnerships or support retention of the partner. Responsibilities may include dealing with complex queries and investigating and resolving partner problems. Ensure that business objectives and personal delivery aligns to and meets the TSW principles.

**Opportunity Creation**

Develop a personal network within the business sector and represent the organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organisation, its products, and its services. Mining existing partnerships for new opportunities and onboarding new partners.

**Marketing**

Develop and deliver campaign strategies and plans for significant aspects of a product, service or marketing area under guidance from senior colleagues. This involves managing development, delivery and execution

**Insights and Reporting**

Prepare and coordinate the completion of various data and analytics reports. Identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Present findings and recommendations to both internal and external stakeholders.

**Solutions Analysis**

Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature. Analyse current performance inhibitors and find solutions to ensure business continuity. Provide themes, summary analyses, and recommendations for changes based on partner input.

**Personal Capability Building**

**Project Management**

Deliver small-scale or medium-scale projects while working within an established program management plan. Manage and drive all partner related projects to ensure all products adhere to business requirements and to partner satisfaction.

**Business Development**

Monitor and assess partner, industry and market data and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.

**Financial Management & Control**

Track progress against budgets within established finance systems and report variances to more senior colleagues. Oversee the partner financials in terms of invoicing, statements and payments. Ensure resolution of all financial related queries. Meet revenue targets

**Compliance**

Implement systems, procedures and contractual obligations in line with best practice and ensure that these are clearly communicated, understood, and implemented with all relevant partners.

**BEHAVIORAL COMPETENCIES**

**Customer Focus**

Builds strong customer relationships and delivers customer centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level

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