Customer Relations Officer

6 months ago

Sandton, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Senior Customer Relations Officer

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Sandton Campus has a vacancy for a Customer Relations Officer.**

**Duties and Responsibilities**:
**Student Registration and Academic Progression Counselling**
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out
- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus.

**Active Student Engagement and Support**
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

**Student Query Resolution**
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.

**Cross Departmental Query Resolution**
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.

**Team Support, General & System Administration**
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.

**Competencies required**:

- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills

**Minimum Qualification Requirements**:

- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

**Minimum Experience Required**:

- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.

**Customer Relations Officer Working Hours**:
**Centre Core Hours**:

- Monday to Thursday: 07h00 to 18h30
- Friday: 07h00 to 17h00
- Saturday: 08h00 to 13h00

**Shift Hours**:
**Shift 1**:

- Monday to Thursday: 07h00 to 16h00
- Friday: 08h00 to 17h00

**Shift 2**:

- Monday to Thursday: 09h30 to 18h30
- Friday: 07h00 to 11h00
- Saturday: 08h00 to 13h00

When students are not on campus throughout the year normal working hours apply.

  • Customer Relations Officer

    6 months ago

    Sandton, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Relations Officer

    6 months ago

    Sandton, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Guest Relations Officer

    4 weeks ago

    Sandton, South Africa Bepsokeappointments Full time

    Job Description: Guest Relations OfficerLocation: Aparthotel group in SandtonPosition Type: Full-Time/Shift WorkOverview:We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will provide...

  • Guest Relations Officer

    4 weeks ago

    Sandton, South Africa Bepsoke Appointments Full time

    Job Description: Guest Relations OfficerLocation: Aparthotel group in SandtonPosition Type: Full-Time/Shift WorkOverview:We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will provide...

  • Guest Relations Officer

    4 weeks ago

    Sandton, South Africa Bepsoke Appointments Full time

    Job Description: Guest Relations Officer Location: Aparthotel group in SandtonPosition Type: Full-Time/Shift Work Overview: We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will...

  • Public Relations Officer

    8 months ago

    Sandton, South Africa HunterGatherer consulting Full time

    Are you passionate about shaping public perception, fostering meaningful connections, and championing the reputation of a dynamic organization? We are seeking a talented and motivated individual to join our team as a Public Relations Officer. If you have a knack for effective communication, a strategic mindset, and a passion for building and protecting...

  • Client Relations Office

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Client Relations Officer-2

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Guest Relations Officer

    4 weeks ago

    Sandton, South Africa Jobted ZA C2 Full time

    Job Description: Guest Relations Officer Location: Aparthotel group in Sandton Position Type: Full-Time/Shift Work Overview: We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will...

  • Client Relations Officer

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

  • Public Relations Officer

    6 months ago

    Sandton, South Africa HunterGatherer consulting Full time

    **Duties**: Dealing with inquiries from the public, the press, and related organizations. Organizing and attending promotional events such as press conferences, open days, exhibitions, tours, and visits. Speaking publicly at interviews, press conferences, and presentations. **Must have excellent communication skills, strategic thinking abilities,...

  • In office courier customer agent

    3 months ago

    Sandton, South Africa Shorza Ltd Full time

    Join Shorza Ltd as an In-Office Courier Customer Agent! Location: Sandton, South AfricaCompany: Shorza LtdAre you ready to play a vital role in the world of logistics and customer service? Shorza Ltd is seeking a dedicated Courier Customer Agent to join our dynamic team in Sandton! If you thrive in a fast-paced environment and love delivering exceptional...

  • In office courier customer agent

    3 months ago

    Sandton, South Africa Shorza Ltd Full time

    Join Shorza Ltd as an In-Office Courier Customer Agent! Location: Sandton, South AfricaCompany: Shorza LtdAre you ready to play a vital role in the world of logistics and customer service? Shorza Ltd is seeking a dedicated Courier Customer Agent to join our dynamic team in Sandton! If you thrive in a fast-paced environment and love delivering exceptional...

  • Administrative Assistant: Investor Relations

    2 months ago

    Sandton, South Africa Sanlam Full time

    **Who are we?** Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as...

  • Executive Assistant: Investor Relations

    6 months ago

    Sandton, South Africa Sanlam Full time

    **Who are we?** Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as...

  • Customer Service Officer

    3 weeks ago

    Sandton, South Africa Neptune Full time

    Position: Customer Service OfficerLocation: Gauteng Distribution CentreBe Part of Something Extraordinary!Boxer Retail Limited, one of South Africa’s leading and fastest-growing retailers, is proudly listed on the Johannesburg Stock Exchange (JSE). As we expand our footprint and innovate in the retail space, we are seeking dynamic individuals to join us on...

  • Customer Services Officer

    6 months ago

    Sandton, South Africa CBRE Excellerate Full time

    **Purpose of the Job** Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard...

  • Customer Services Officer

    7 months ago

    Sandton, South Africa Excellerate JHI Full time

    **Please take note that this role is a Fixed Term Contract** **Purpose of the Job** Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk...

  • Front Office Manager

    2 months ago

    Sandton, South Africa HotelJobs.co.za Full time

    Award winning 5* Hotel in the Sandton area is looking for a Front Office Manager with strong Guest Relations & pre-opening experience to review and implement new SOP's. The Front Office Manager will be responsible for overseeing daily operations, managing customer interactions, ensuring customer satisfaction, and coordinating front office...

  • Front Office Manager

    8 months ago

    Sandton, South Africa HotelJobs.co.za Full time

    We are looking for a friendly, professional, and customer-oriented Front Office Manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts. Front...