Help Desk Support Officer

At Fluxory VA, we pride ourselves on providing exceptional virtual assistance, and we are on the lookout for a friendly and service-oriented Help Desk Support Specialist to join our dynamic team. In this role, you will become the first line of support for our valued clients, helping to troubleshoot their issues and ensuring they have a smooth experience with...

**Job description** - Providing remote support to all client users utilising the given remote tools, by resolving all non-hardware related incidents. - Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to the relevant support parties. - Identifying and reflecting in Service First all Domain controllers...

Providing remote support to all client users utilising the given remote tools, by resolving all non-hardware related incidents. - Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to the relevant support parties. - Identifying and reflecting in Service First all Domain controllers that are offline and...

JOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...

**Job Title**:Front Desk Receptionist **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **We are looking for a Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.** - Receiving visitors at the front desk by greeting,...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

**CORE DESCRIPTION** The individual will serve as a key resource that will provide strategic direction for IT Operations and the individual should have the ability to diagnose and resolve complex hardware and software related issues on desktops, laptops, printers and firewalls. The individual will also be responsible for the oversight of the desktop support...

Job Title: ITIL Service Desk ManagerWe are seeking an experienced ITIL Service Desk Manager to join our team at IOCO.Job Summary:The ITIL Service Desk Manager will be responsible for the management of the lifecycle of all changes, ensuring seamless and efficient service delivery. The ideal candidate will possess excellent communication and leadership skills,...

**Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

**Role Overview**: The role of the Technical Officer (TO) in the Vodacom Business Technical Service Desk and Assurance Team is to provide technical support and incident management to Vodacom Business customers within the product and solution space of converged network service offerings. This requires taking full control and ownership of all service...

**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...

**Key Skills/Competencies**: - Matric & ITIL Foundation - Qualifications pertaining to the customer service industry - Must be able to use Microsoft Office - Proficient data entry skills - Proficient in English - 2+ years experience in a service desk role - Ability to effectively handle multiple tasks in a fast-paced environment - Demonstrated verbal...

2years - Co-ordinate overall efforts in IT Operations - Schedule maintenance tasks of the operations team - Schedule after hours and weekend activities of the operations team - Control shift roster - Distribute tasks evenly among the team members - Ensure tasks are delivered on agreed date / time - Accompany IT Services manager to meetings - Prepare agendas...

**Responsibilities**: - Managing the reception switchboard. - Manage reception area and welcome clients and visitors with a positive, helpful attitude. - Help maintain workplace safety by managing Covid 19 screening at reception desk. - Prepare the boardroom for meetings, including Covid 19 housekeeping. - Organize catering for meetings. - Receive and...

Perform technical and administrative functions in the origination, structuring, negotiation and execution of funding transactions in line with the Bank’s funding strategy and its overarching objectives of cost optimisation and source diversification. **Key Responsibilities**: **Funding Desk** - Conduct market research and actively participate in funding...

The Office Manager will be responsible for organising and coordinating office administration processes and procedures in order to ensure organisational effectiveness, efficiency and quality. This role will direct intra-office communication protocols, staff supervision, and task delegation through office management and planning. Summary of Job...

We are looking for a Service Desk Change Manager who will be responsible for:Management of the lifecycle of all changes.Change planning to avoid conflicts.Expedited change approval confirmation and communication.Emergency change approval confirmation and communication.Post Implementation Reviews.Final change review and closure.Daily, weekly, and monthly...