Sub Product Owner-it Service Desk Control Centre

6 months ago


Midrand, South Africa Full Circle Resourcing Full time

Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.**
- **Amazing brand with innovative technology**:

- **Excellent teams in Global team collaboration**:

- **High work-life balance with Flexible hours**:

- **Agile working environment**

**POSITION**:Until December 2026

**EXPERIENCE: 4-6 Years related working experience.**

**COMMENCEMENT**:As soon as possible.

**QUALIFICATIONS/EXPERIENCE**
- Two years of IT related working experience in service desk or control centre environment

**ESSENTIAL SKILLS**
- ITSM (IT Service Management)
- IT Operations Frameworks (E.g., ITIL)
- IT Service Delivery Management
- Project Management
- DevOps
- Agile Methodology
- JIRA & Confluence
- Service Desk Methodology
- Team management and steering for SLA and KPIs
- Technical experience with Data and Analytics (E.g. QlikView)
- Office 365

**ADVANTAGEOUS SKILLS**
- Information Technology Qualification (Advantageous, but not a pre-requisite)

**ROLE**:

- Steer and govern GROUP IT Service Desk initiatives and projects.
- Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support.
- Manage transformation within the IT Service Desk relating to new technologies and refined processes.

isanqa #isanqajobs #Subproductowner #ITServiceDesk #controldesk #ITSupport #Servicedelivery #Agile



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