Sub-product Owner-it Service Desk

5 months ago


Midrand, South Africa Mediro ICT Full time

Steer and govern IT Service Deskinitiatives and projects

Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support

Manage transformation within the IT Service Desk relating to new technologies and refined processes

Artificial Intelligence (NLP, ChatBots and Machine Learning)

ITSM (IT Service Management)

IT Operations Frameworks (E.g., ITIL)

IT Service Delivery Management

Project Management

DevOps

Agile Methodology

JIRA & Confluence

Service Desk Methodology

Provider / Contract Management - SLAs and KPIs

Technical experience withData and Analytics (E.g. QlikView)

Office 365

Between 3 - 5 Years



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