Sub-product Owner-it Service Desk
7 months ago
Steer and govern IT Service Deskinitiatives and projects
Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support
Manage transformation within the IT Service Desk relating to new technologies and refined processes
Artificial Intelligence (NLP, ChatBots and Machine Learning)
ITSM (IT Service Management)
IT Operations Frameworks (E.g., ITIL)
IT Service Delivery Management
Project Management
DevOps
Agile Methodology
JIRA & Confluence
Service Desk Methodology
Provider / Contract Management - SLAs and KPIs
Technical experience withData and Analytics (E.g. QlikView)
Office 365
Between 3 - 5 Years
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Sub Product Owner and Team Lead
6 months ago
Midrand, South Africa Sabenza IT Full timeSub Product Owner and Team Lead Project Manager - IT Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa, Rosslyn - Gauteng - South Africa Are you passionate about cutting-edge technology and innovation? We have an exciting venture with the feature Team Integrating Apps who seeks a Sub Product Owner in the automotive industry, if you...
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Sub-product Owner Logistics
6 months ago
Midrand, South Africa Sabenza IT Full timeSub-Product Owner Logistics Project Manager - IT Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa, Rosslyn - Gauteng - South Africa Attention All Tech Trailblazers! Are you ready to take the reins and steer innovation in the world of IT project management? Look no further! We on the hunt for a Senior IT Project Manager extraordinaire to...
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Sub Product Owner-it Service Desk Control Centre
7 months ago
Midrand, South Africa Full Circle Resourcing Full timeOur client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...
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Sub Product Owner-sap Cis
6 months ago
Midrand, South Africa Full Circle Resourcing Full timeOur client requires the services of a **Software Engineer (Senior) - **Midrand/Menlyn/Rosslyn/Home Office rotation** - **Amazing brand with cutting edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December...
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Sub-product Owner Logistics
7 months ago
Midrand, South Africa Full Circle Resourcing Full timeOur client requires the services of a **Delivery Assurance Manager** (**Expert) - **Midrand/Menlyn/Rosslyn/Home Office rotation. - **Amazing brand with cutting-edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December...
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Sub Product Owner
7 months ago
Midrand, South Africa Mediro ICT Full timeYou will design/ developsystems and processes in close corporation with business,ITand interface colleagues and partners. Analyseprocesses, identifyareas of improvement and automation. Empower users through training and self service solutions. Develop a deep understanding of processes in controlling purchasing and supplier networks in order to fulfil...
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Product Owner
5 hours ago
Midrand, South Africa MiWay Full timeWho are we? The development team is in search of a Digital Product Owner who will work closely with business area heads, scrum product teams and other product owners to build, manage and deliver value to the business; which entails: taking responsibility for the product or project life-cycle from concept, customer research and design, release planning...
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Product Owner
6 days ago
Midrand, South Africa Nexio Full time**ROLE REQUIREMENT** The Product Owner**: Cloud Centre of Excellence will be accountable to achieve the following objectives: - Continue developing and managing the Cloud Centre of Excellence and liaise with its stakeholders to drive thought leadership, strategy and execution towards value realisation - Evolve the cloud strategy aligned to our Technology...
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Product Owner
3 months ago
Midrand, South Africa Vodafone Full time**.**: **When it comes to creating a place where everyone is welcome, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: - The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring...
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Product Owner
6 days ago
Midrand, South Africa CaseWare Africa Full timehe Product Owner - Assurance role is to enable and achieve team delivery of audit and assurance software and content. The Product Owner acts as the bridge between the business and the development team and works closely with the Product Manager and clients to understand the vision and requirements for the product and develop the necessary Agile-oriented...
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Sub-product Owner
7 months ago
Midrand, South Africa Full Circle Resourcing Full timeOur client requires the services of an **E2E Manager (Expert) -** Midrand / Menlyn / Home Office rotation - **Amazing brand with cutting-edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December 2026 **EXPERIENCE: 8+ Years...
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Service Desk Operator
7 months ago
Midrand, South Africa Country Bird Holdings Full time**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...
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Service Desk Agent
7 months ago
Midrand, South Africa Advanced Projects and People Full time**Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...
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Product Owner
4 months ago
Midrand, South Africa Vodafone Full time**.**: **When it comes to growing Talent, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: - The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team...
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Junior Service Desk Quality Analyst
6 months ago
Midrand, South Africa Advanced Projects and People Full timeThe main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties and Responsibilities** The Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the...
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IT Service Desk Agent
2 months ago
Midrand, South Africa Nexio Full time**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...
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Service Desk Agent I
7 months ago
Midrand, South Africa iOCO Full timeJOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...
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Product Owner: Vodapay
2 months ago
Midrand, South Africa Vodafone Full time**.**: **When it comes to growing Talent, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: - The Product Owner plays a crucial role in the product development process, particularly within Agile and Scrum frameworks. Their primary purpose is to maximize the value of...
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Product Owner
2 days ago
Midrand, South Africa Vodafone Full time**Role purpose**: The role of the EHOD Product Owner: Tobi New & In-life is to define and deliver on our AI strategy by utilizing robotics to fully or partially automate processes and ensuring that the new automated journeys are streamlined and support great experiences. The Product Owner takes accountability for all AI journeys New and In-life. This role...
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Service Desk Agent
2 months ago
Midrand, South Africa iOCO Full timeJOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...