Service Desk Agent

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric...

JOBNUMBERiOCO02899 CONTRACT TYPEPermanent STATE/PROVINCEGauteng CONTRACT TYPE:OnSiteThe Role:iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing...

The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties and Responsibilities** The Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the...

IntroductionThe main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically.Duties & Responsibilities Providing multichannel onestop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. Ensuring that effective Service Desk support of incidents and IMACD's as...

The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties and ResponsibilitiesThe Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the below....

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

Datacentrix looking for an IT Service Desk Supervisor to be based at our Midrand offices. The successful candidate will be responsible for the daily running and management of the service desk through the effective use of resources from the point where the call is logged through to the resolution and then the closure of the call.Qualification and...

Qualification and Experience: Matric and IT Diploma ITIL certification Ability to build relationships with client representatives, service providers and other areas within Service Management MCSE 2012 certification will be an advantage Must have a proven technical background 5 years related experience within an IT Service Desk environment Knowledge of...

Qualification and Experience:Matric and IT DiplomaITIL certificationAbility to build relationships with client representatives, service providers and other areas within Service ManagementMCSE 2012 certification will be an advantageMust have a proven technical background5 years related experience within an IT Service Desk environmentKnowledge of helpdesk...

Qualification and Experience:Matric and IT DiplomaITIL certificationAbility to build relationships with client representatives, service providers and other areas within Service ManagementMCSE 2012 certification will be an advantageMust have a proven technical background5 years related experience within an IT Service Desk environmentKnowledge of helpdesk...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

**Snr Customer services Agent** **Midrand R29K Neg** **Education & Experience** - Matric (Grade 12) - At least 5 years Customer Service experience (which includes experience in Credits and Claims and Call Quality Measurements). - At least 2 years supervisory experience. - Experience in the courier industry and or Warehouse environment. - Experience in...

A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team. **What you will do in this role** - Delivering excellent customer and technology services via the Service Desk channels. - Using service monitoring tools to aid the problem solving and service delivery - Using automation where...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office RotationAmazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December 2025 COMMENCEMENT: As soon as possible...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

Our client requires the services of an **Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation** - **Amazing brand with cutting edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December...

Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...