IT Service Desk Agent

JOBNUMBER **iOCO03437** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: Transform Your Career Story with iOCO Infrastructure Services. We are seeking a** Service Desk Agent**to join our team. As a Service Desk Agent you’ll be the go-to hero for resolving technical issues, ensuring seamless IT experiences for our team. If...

Join Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

Join Our Team as a Service Desk Agent – Be the Hero of IT Support Are you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent , you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

Join Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.What You'll Do:Excellent customer...

**Key Skills/Competencies**: - Matric & ITIL Foundation - Qualifications pertaining to the customer service industry - Must be able to use Microsoft Office - Proficient data entry skills - Proficient in English - 2+ years experience in a service desk role - Ability to effectively handle multiple tasks in a fast-paced environment - Demonstrated verbal...

1year Our client based in Johannesburg is looking for a Help Desk Agent who will be responsible for the support and maintenance of all communications infrastructure outside and within the company in order to ensure maximum uptime and production for users. - Customers support: - External Customers setup with Help Desk Process - External Customers running...

Join Our Team as a Technical Service AgentWe're seeking a highly motivated Technical Service Agent to join our team. As a key point of contact for user base resolution, you'll provide technical assistance and support to ensure seamless operations.Your Key Responsibilities:Read technical manuals, confer with users, or conduct computer diagnostics to...

2years - Ensure that all related documentation is attached to the logged incidents and request. - Manage call assigning and escalation. - Follow up and update all user and engineer activity on the logged calls where applicable. **Qualifications and Experience**: - National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in information...

About This RoleThis is an exciting opportunity to join iOCO's Service Desk team as a Service Desk Agent I.Your Key ResponsibilitiesProvide technical support and troubleshooting services to customers via phone, email, or other channels.Identify and resolve customer issues in a timely and professional manner.Collaborate with internal teams to ensure efficient...

The Service Desk Agent is responsible for providing efficient and professional IT support to end-users, acting as the first point of contact for all technical inquiries and issues. This role involves diagnosing and resolving incidents, managing service requests, and ensuring that incidents are accurately logged, categorized, and prioritized.The candidate...

**Job description** - Providing remote support to all client users utilising the given remote tools, by resolving all non-hardware related incidents. - Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to the relevant support parties. - Identifying and reflecting in Service First all Domain controllers...

Delivering Exceptional IT SupportAbout the Role:We are seeking a skilled and customer-focused Help Desk Technician to join our team. As the primary point of contact for user base resolution, you will provide fast, friendly, and efficient technical support to ensure seamless operations.Your Key Responsibilities:Act as a single point of contact for user base...

Providing remote support to all client users utilising the given remote tools, by resolving all non-hardware related incidents. - Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to the relevant support parties. - Identifying and reflecting in Service First all Domain controllers that are offline and...

We are seeking a talented Technical Support Engineer to join our Datacentrix team, driving excellence in customer service and technical expertise.About the Role:The successful candidate will be responsible for analyzing reported faults and completing detailed diagnostics to resolve problems telephonically or via remote support.Key Skills / Competencies /...

We are seeking a highly skilled and experienced Front Desk Coordinator to join our dynamic team at Watertowergroup Co. The successful candidate will be responsible for coordinating and managing our front desk operations, ensuring a seamless and efficient experience for our clients and staff.This is an exciting opportunity for someone who is highly organized,...

Job PurposeThe purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division. The successful candidate will be responsible for overseeing the delivery of high-quality services to our clients, ensuring customer satisfaction, and driving operational efficiency. The Service Delivery part...

We are currently recruiting for a Reservations and Ticketing Agent to join our team at Tanqeeb. In this role, you will be responsible for providing a high level of customer service, handling customer inquiries, and making reservations for passengers.The key responsibilities of this position include:Providing exceptional customer service and resolving...

We are looking for a professional and friendly Front Desk Receptionist to be the first point of contact for our company. The successful candidate will be responsible for welcoming visitors, handling calls, and performing various administrative duties to ensure smooth front-office operations.Key Responsibilities:Greet and assist visitors in a professional and...

Structure, Grade & Reporting Division Digital Platform Services Department Octane Reports to Senior Manager: Technology Span of Control 4 -15 Core Description The Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the...