Service Desk Consultant

Providing remote support to all client users utilising the given remote tools, by resolving all non-hardware related incidents. - Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to the relevant support parties. - Identifying and reflecting in Service First all Domain controllers that are offline and...

**Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

Job Title: ITIL Service Desk ManagerWe are seeking an experienced ITIL Service Desk Manager to join our team at IOCO.Job Summary:The ITIL Service Desk Manager will be responsible for the management of the lifecycle of all changes, ensuring seamless and efficient service delivery. The ideal candidate will possess excellent communication and leadership skills,...

JOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

**Job Duties/Responsibilities will include**: Ensure that all related documentation is attached to the logged incidents and request. Manage call assigning and escalation. Follow up and update all user and engineer activity on the logged calls where applicable. National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in information...

Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...

**Key Skills/Competencies**: - Matric & ITIL Foundation - Qualifications pertaining to the customer service industry - Must be able to use Microsoft Office - Proficient data entry skills - Proficient in English - 2+ years experience in a service desk role - Ability to effectively handle multiple tasks in a fast-paced environment - Demonstrated verbal...

Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...

We are looking for a Service Desk Change Manager who will be responsible for: Management of the lifecycle of all changes. Change planning to avoid conflicts. Expedited change approval confirmation and communication. Emergency change approval confirmation and communication. Post Implementation Reviews. Final change review and closure. Daily, weekly, and...

We are looking for a Service Desk Change Manager who will be responsible for:Management of the lifecycle of all changes.Change planning to avoid conflicts.Expedited change approval confirmation and communication.Emergency change approval confirmation and communication.Post Implementation Reviews.Final change review and closure.Daily, weekly, and monthly...

At Fluxory VA, we pride ourselves on providing exceptional virtual assistance, and we are on the lookout for a friendly and service-oriented Help Desk Support Specialist to join our dynamic team. In this role, you will become the first line of support for our valued clients, helping to troubleshoot their issues and ensuring they have a smooth experience with...

We are looking for a Service Desk Change Manager who will be responsible for: - Management of the lifecycle of all changes. - Change planning to avoid conflicts. - Expedited change approval confirmation and communication. - Emergency change approval confirmation and communication. - Post Implementation Reviews. - Final change review and closure. - Daily,...

POSITION: FRONT DESK COORDINATOR LOCATION: KYALAMI, RANDBURG JHB INDUSTRY: MEDICAL AESTHETIC PRACTICE This premier Medical Aesthetic Practice was established in 2018. They offering non-surgical aesthetic procedures performed by a qualified medical doctor specializing in medical aesthetics, alongside licensed and experienced aestheticians. **APPLICATION...

We are looking for an energetic, well-spoken customer service consultant to join our team to process financial services requests from our customers. The responsibilities of the customer service consultant include addressing enquiries, resolving issues, and providing information on our products and services. **Customer Service Consultant...

**Job Advert Summary**: The Service Delivery Team Leader’s role is to motivate and guide the ICT Service Desk team in relation to service delivery and ensure that end users are receiving the appropriate assistance. This includes the responsibility of monitoring all procedures related to identification, prioritization, and resolution of incidents, including...

**We are looking for a Service Consultant - Mobile Mining Repair (f/m/d) to join our team at Innomotics** **Your change engine.** Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts,...