Service Desk Change Manager

**Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties and Responsibilities** The Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the...

**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

**Qualifications & Experience**: - Matric - BTech or relevant equivalent - ITIL - Minimum of 8 years relevant IT industry experience including 4 years management experience - Experience in managing enterprise IT Help Desk operations - Track record shift work-based operations, project management and business continuity - Travel to all units required on a...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

JOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...

Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...

**Job Duties/Responsibilities will include**: Ensure that all related documentation is attached to the logged incidents and request. Manage call assigning and escalation. Follow up and update all user and engineer activity on the logged calls where applicable. National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in information...

**GSI Local Change Manager** **DESCRIPTION** At Alstom, our ambition is to be a global leader in the transportation sector, in the digital age. Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation. Alstom offers a complete range of...

- Preparation and Planning for Change: understanding the scope, impact and stakeholder who will be affected by the change - Communication and Engagement: effective communication of the change and engagement with stakeholders affected by the change to build support and commitment therefor - Implementation and Execution: execute of the change management plan...

Preparation and Planning for Change: understanding the scope, impact and stakeholder who will be affected by the change Communication and Engagement: effective communication of the change and engagement with stakeholders affected by the change to build support and commitment therefor Implementation and Execution: execute of the change management plan and...

Preparation and Planning for Change: understanding the scope, impact and stakeholder who will be affected by the changeCommunication and Engagement: effective communication of the change and engagement with stakeholders affected by the change to build support and commitment thereforImplementation and Execution: execute of the change management plan and...

About AutorecruitWe are seeking a proactive and friendly receptionist to manage front desk operations and deliver outstanding customer service. This role is crucial in ensuring smooth communication between customers and technicians.Job ResponsibilitiesGreet customers and manage incoming inquiries.Schedule appointments and manage the calendar.Process payments...

**Job Title**:Front Desk Receptionist **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **We are looking for a Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.** - Receiving visitors at the front desk by greeting,...

**Job Advert Summary**: The Service Delivery Team Leader’s role is to motivate and guide the ICT Service Desk team in relation to service delivery and ensure that end users are receiving the appropriate assistance. This includes the responsibility of monitoring all procedures related to identification, prioritization, and resolution of incidents, including...

POSITION: FRONT DESK COORDINATOR LOCATION: KYALAMI, RANDBURG JHB INDUSTRY: MEDICAL AESTHETIC PRACTICE This premier Medical Aesthetic Practice was established in 2018. They offering non-surgical aesthetic procedures performed by a qualified medical doctor specializing in medical aesthetics, alongside licensed and experienced aestheticians. **APPLICATION...

**ROLE PURPOSE** Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of...

About AutorecruitWe are a dynamic organization seeking a highly skilled and experienced front desk operations coordinator to manage our reception area.