Kza team Leader

7 months ago

Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

Division
- Customer Service / Academy, Finance / Controlling
- Company
- Krones Southern Africa (Pty) Ltd
- Location
- Randburg, South Afrika
- Join as
- Professionals
- Worktime
- Full-time

Krones Southern African is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutrabling Germany, a major German company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

We provide extensive after-sales and service support for the Southern African region and our goal is to ensure that our customers attain maximum productivity, based on the excellence of our products, support operations and customer service. Krones Southern Africa also provides local engineering services for the beer and beverage industry within the Sub
- Saharan African region.

**Your tasks**:

- Ensuring the team members have a solid understanding of the Krones Southern Africa Service Admin processes (Quotations, Timesheet Verification, Overtime, Expenses and S&T, Travel Invoices, Subcontractor Invoices, Reconcile Projects, Capturing of times, Final Quotations andInvoices, reclamation management support)
- Providing teams with information about recent developments, programs, and policy changes of management. in the business
- Delegating tasks to team with set timelines.
- Identify training needs and ensuring team members are trained in accordance to their needs and company job requirement.
- Total responsibility for tracking, assessing and documenting Service Admin team’s performance, in line with the Krones HR Guidelines.
- Collaborating closely between departments (LCS and Service, Finance, HR) on daily business processes regarding finance queries, project service admin and identifying gaps within that process, collaboration and share areas or ideas of improvement. Ensure the knowledge of the team members is reflected in those suggestions.
- Over-see day-to-day activities of the Service Admin Team.
- Ensure response time on internal and external queries is handled according to expectations and met by the team.
- Implementation of new processes and improving procedures within the Service Admin team to streamline the work-flows.
- Clarification support with Germany on quotations and invoices if required.
- Run monthly 1-2-1 and feedback sessions with individuals.
- Organize, manage and run regular meetings with the team.
- Active involvement in the hiring of all new staff within their team.
- Active involvement when required for employee and team development.
- Proactive participation in personal development in consultation with the HOD Service
- Support the Service Coordinators in report generation as requested by the Head of Service (eg. weekly financial reports for NM and LCS service business unit)

**Your profile**:

- Tertiary qualification, preferably in administration and Formal Management Qualification/Certification
- Training in situational leadership or similar
- Minimum of 4 years’ experience in a team lead role of 3 or more people
- Team and individual training and performance management experience
- MS Office knowledge
- SAP and CRM knowledge
- Customer orientated, and excellent communication skills
- Good analytical skills
- Degree in Business Admin or related qualification
- Minimum of 4 years’ experience within the FMCG industry
- Knowledge of the Krones AG portfolio
- Knowledge of the “Yes Youth” program and mentoring and development of members in the team To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.

  • Kza warehouse

    6 months ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division - Logistics / Intra Logistics / Materials Management - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as...

  • Team Leader

    7 months ago

    Randburg, South Africa Benclo Full time

    Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

  • Team Leader

    1 month ago

    Randburg, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

  • Team Leader

    2 months ago

    Randburg, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

  • Team Leader

    3 months ago

    Randburg, South Africa Dante Personnel Full time

    Minimum requirements: Grade 12 (Minimum requirement)Insurance / financial wellness backgroundTeam Leader / Customer Service and Experience (2-3 years) experience in a call centreA strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience doing...

  • Team Leader

    3 months ago

    Randburg, South Africa Dante Personnel Full time

    Minimum requirements: Grade 12 (Minimum requirement) Insurance / financial wellness background Team Leader / Customer Service and Experience (2-3 years) experience in a call centre A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience...

  • Sales Team Leader

    7 months ago

    Randburg, South Africa Embassy Group Holdings Full time

    **Job description** **Main Job Function**: - Coach the team in order to achieve sales targets. - Coach the team in order to ensure the quality of sales meets the appropriate Standard - Monitoring attendance and punctuality daily - Ensure that all staff adhere to the weekly performance targets. - Conduct regular review of all Call Centre Agents performance...

  • Kza sales Assistant

    3 months ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division- Sales- Company- Krones Southern Africa (Pty) Ltd- Location- Randburg, South Afrika- Join as- Professionals- Worktime- Full-timeKrones Southern Africa is in Lanseria Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed...

  • Collections Team Leader

    7 months ago

    Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Collections Team Leader

    7 months ago

    Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Team Leader

    6 months ago

    Randburg, South Africa Quantum Recruitment Pty Ltd Full time

    This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. **Overview and Requirements**: - 2 to 3 years Team Leader / Customer Service experience in a Call Centre -...

  • Kza it Support/ IT Admin

    6 months ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division - IT / System Administration - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the...

  • Customer Care Team Leader

    7 months ago

    Randburg, South Africa PrepaidMeters.co.za Full time

    **VERY IMPORTANT** Misrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offence!! **Note**: ........................................... Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with...

  • Team Leader: Call Centre

    2 months ago

    Randburg, South Africa Ergasia Placements Full time

    We are an established law firm in Johannesburg North, currently seeking an experienced Team Leader to oversee our debt collection team. This position is ideal for a goal-oriented leader with a strong background in debt recovery who can motivate and guide a team to achieve outstanding results.Responsibilities:Lead and manage a team of debt collectors to...

  • Team Leader

    2 months ago

    Randburg, Gauteng, South Africa Dante Personnel Full time

    Job Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...

  • Sales Team Leader

    6 months ago

    Randburg, South Africa FirstRand Full time

    Job Description To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk Hello Future Short Term Insurance Commercial Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us...

  • Debt Collection Team Leader

    4 months ago

    Randburg, South Africa LWM DEBT RECOVERY Full time

    As a Debt Collections Team Leader, you will be responsible for your team and processes to collect overdue payments and do reporting. Your primary goal will be to enhance recovery of outstanding debts while adhering to company policies and legal regulations. **Key Responsibilities**: 1. Work Top100 accounts 2. Create Campaigns for your teams 3. Be able to...

  • Kza service Manager

    3 months ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division- Engineering- Company- Krones Southern Africa (Pty) Ltd- Location- Randburg, South Afrika- Join as- Professionals- Worktime- Full-timeKrones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of...

  • Outbound Contact Centre Team Leader

    6 months ago

    Randburg, South Africa Icon AF Full time

    We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients. Job brief We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression...

  • Debt Collection Outbound Team Leader

    4 months ago

    Randburg, South Africa ITC Business Administrators Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...