Kza service Manager

3 months ago

Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

Division- Engineering- Company- Krones Southern Africa (Pty) Ltd- Location- Randburg, South Afrika- Join as- Professionals- Worktime- Full-timeKrones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub
- Saharan African region. We strive to provide excellent after-sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity.

**Your tasks**:

- Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
- Business strategy for Academy with Capex requirements and return on investments
- Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
- Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
- Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
- Issue, audit and record all tools required by the technicians
- Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
- Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
- Personal Time Off (leave) management
- Attend to Standby Support as per the Standby Procedure.
- Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Krones Stakeholders.
- Active involvement in the hiring of all new staff within their team.
- Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
- Proactive participation in personal development along with direct line manager

**Your profile**:
Experience & Qualification Requirements:

- National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
- Team management experience for a minimum of 5 years with a team of 10 or more people
- Technical knowledge of machinery within the packaging or beverage industry
- SAP experience
- MS Office
- Strong communication and relationship management skills

Advantageous
- 12 years technical experience in the Packaging or Beverage industry
- Working knowledge of the Krones portfolio
- Proven track record of personnel development, and exposure to Apprenticeship Programs
- Interpersonal and negotiation skills
- Customer orientated and able to drive and adapt to change
- Sense of urgency and analytical problem-solving skills (root cause analysis)
- Basic Project Management experience

**Online-Form**:

- To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.

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