Customer Care Team Leader

**JOB PURPOSE** - To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. - To conduct thorough investigation of all Debtor’s complaints and queries in accordance with the company’s policies and procedures,...

Kontak Recruitment is looking for a skilled Customer Experience Team Leader to lead the implementation of strategies and systems that enhance customer interactions and satisfaction.About the Job:The successful candidate will focus on developing and optimizing processes, ensuring seamless and efficient client experiences.Drive the implementation of CRM and...

Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

JOB ROLE To lead, develop and coach a team of Resolutions Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. Also, to conduct thorough investigation of all Debtor’s complaints and queries in accordance with the company’s policies and procedures,...

Job OverviewWe are seeking a highly motivated and experienced Sales Team Leader to join our team at Clicks Group Limited. As a Sales Team Leader, you will be responsible for driving sales growth, managing stock levels, and providing exceptional customer service.

Job Description To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Hello Future Commercial Short Term Insurance Retentions Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it...

Team Leader Agent R207 000 P/A Randburg - 1-year call centre experience - Call centre team leader / supervisory experience JOB PURPOSE The purpose of this role is to ensure the day-to-day management of a team of Agents, in a the manner that is in line with excellent service delivery to meet the client’s contractual obligations. KEY PERFORMANCE...

Time left to apply: End Date: February 15, 2025 (5 days left to apply) Job requisition ID: R28748 Job Description The Commercial Short Term Insurance Team Leader is responsible for leading and managing a team of commercial insurance retention agents to achieve retention targets and deliver exceptional customer service. This role involves developing...

Duties and Responsibilities: - Meet and Greet walk-in clients - Managing client’s expectations during first interaction - Managing customer relationship - Provide customers with product and service information - Solving customer queries - Maintaining internal relations between clients and various departments Key Competencies and Skills - Strong verbal...

Barnes HR seeks an administrative assistant to join its care team, providing vital support to ensure the highest level of care for our residents.The ideal candidate will possess strong communication skills, be able to work effectively within a team, and demonstrate empathy towards our residents.Previous experience in care settings is desirable but not...

We are looking for reliable customer service consultant with excellent communication skills, pleasant attitude to de-escalate potentially hostile customers and a need to work in a fast-paced environment. **Responsibilities**: - Offering assistance to customers to ensure they find the right packages. - Investigating and solving customer problems; some are...

**Customer Service Teamleader** **Contract PositionÂ** **Based in Randburg** **JOB PURPOSE**: The purpose of the Team Leaders is to lead, supervise, coach and mentor high paced inbound / outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. **Overview and Requirements**: - 2 to 3 years Team Leader / Customer Service experience in a Call Centre -...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

 The purpose of the Team Leader: EBU UPGRADES is to **lead, supervise, coach and mentor** high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such **establishing excellent and consistent standard of service and compliance** from the Agents. The Team Leader will **create an effective support tea**m...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To manage allocation and quality of work within area of responsibility **experience and qualifications**: - 3 Year industry related Degree. - 3...

Job OverviewWe are seeking a skilled Sales Team Leader to join our team at Clicks Group Limited. The successful candidate will report to the Store Manager and be responsible for driving sales, building customer loyalty, and ensuring efficient store operations.The ideal candidate will have a strong retail background, excellent communication skills, and the...

**Role Responsibilities**: Manage the provision of effective and efficient reception services. Respond positively to all enquiries from prospective residents and assist with any queries they may have. Coordinate admissions with the Home Manager or Deputy Home Manager. Ensure the Resident contract is presented to the Resident or their representative prior to...

About us, purpose, experience and qualifications **about us**: **purpose**: The Client Operations Team Leader oversees the performance of a team. The incumbent ensures that the team achieves set performance targets and maintains customer service standards. The incumbent is required to have people skills and be service oriented. **experience and...

Responsibilities (including but not limited to): - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving...