Customer Care Team Leader

2 weeks ago


Randburg, South Africa PrepaidMeters.co.za Full time

**VERY IMPORTANT**

Misrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offence

**Note**:
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Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with excellent attention to detail, people skills and a great work ethic.

Previous experience in this role is essential.

The customer care team leader will know all processes of the company related to the customers as well as have fluency in understanding utility management software, utility billing, best customer relation practices, reconciliations and similar tasks.

The position requires ensuring targets, quotas and tasks are met in time all the time while high quality of service is maintained from themselves as well as technical support consultants at all times.

Customer care representatives are tasked with the continuous improvement of customer services processes to achieve improved results where possible, eliminate flawed gaps in customer care processes and align with customer base growth.

The applicant shall require the following skills to achieve the quality of performance set by the company:

- Must have a successful track record in customer satisfaction within similar environment such as call centre
- Minimum 3 experience similar environment such as a call centre
- Bilingual English and Afrikaans is a must (speak, read, write)
- Computer literate, keen to learn new software programs
- Excellent written and oral communications
- Relationship building skills both external & internal
- Ability to explain and guide customer over the phone on software systems
- Ability to work under pressure and overtime when necessary
- Proven experience in managing work load and prioritise tasks independently
- High level of integrity, professionalism and trustworthiness
- Excellent problem solving and troubleshooting skills
- High level of attention to detail
- Ability to understand and reconcile utility accounts
- Work experience and ability to work under tight deadlines and stressful environments
- Own car
- Must be SA Citizen
- Able to be on standby and work if necessary overtime occasionally

**Remote working requirements**:

- Your own good quality laptop
- WIFI - with uninterrupted supply
- DATA - at your cost

**Benefits: (dependent on length of service)**
- Medical Aid
- Death, Disability & Funeral Policy
- Retirement Annuity

**Job Type**: Contract to Permanent depending on performance

**Please note**:
**Job Type**: Permanent



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