Kza it Support/ IT Admin

4 months ago

Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

Division
- IT / System Administration
- Company
- Krones Southern Africa (Pty) Ltd
- Location
- Randburg, South Afrika
- Join as
- Professionals
- Worktime
- Full-time

Krones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub
- Saharan African region. We strive to provide excellent after-sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity.

**Your tasks**:

- Complete set up of laptops and mobile phones for the Krones South staff
- IT onboarding and induction to new employees regarding hardware and software systems at Krones
- Troubleshoot and resolve technical issues, providing direct support to end-users to ensure optimal functionality of the locally managed IT landscape.
- Maintain IT systems, including printers, AV, Access Control, CCTV, servers, storage, network devices, and virtualization platforms in collaboration with HQ IT.
- Monitor and optimize system performance, ensuring high availability and reliability of all IT systems.
- Identify the best local service providers for mobile and IT solutions.
- Coordinate with IT services/solutions providers for desktop computing equipment and locally managed infrastructure
- Develop and execute local IT projects, upgrades, and migrations.
- Evaluate and recommend new technologies, tools, and best practices to optimize IT operations and support business growth in collaboration with regional IT and KAG.
- Maintain relationships with vendors and partners, ensuring timely resolution of issues and effective procurement of hardware and software.
- Assist with troubleshooting of network and server equipment as needed.
- Define the IT requirements for all Krones locations in Southern Africa
- Plan and manage the local annual IT CAPEX / OPEX budget.
- Recommendations for upgrades to meet the requirements from KAG.
- Manage the local requirements of mobile and IT equipment for staff.
- Participate in the enforcement of Krones IT policies, procedures, and standards to ensure compliance with industry regulations and best practices.
- Develop and maintain system documentation, including network diagrams, configuration details, and standard operating procedures.
- Ensure information security and data protection measures are in place in line with ISO 27001 standards & organize awareness sessions for the end-users on a regular basis.

**Your profile**:

- Minimum 5 years in an IT support role for a medium to large size company
- Diploma/ Degree in Computer Science, Information Technology, or a related field.
- Strong knowledge of Windows operating systems, Active Directory, and virtualization technologies
- Hands-on experience with IT equipment and network infrastructure, including printers, switches, routers, firewalls, and VPNs.
- Excellent problem-solving and troubleshooting skills, with a strong focus on customer service.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to prioritize tasks
- Ability to liaise with all levels of management and staff
- Relevant industry certifications such as ITIL Professional, CompTIA A+, and/or Microsoft IT Support To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.

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