Team Leader

5 months ago

Randburg, South Africa Quantum Recruitment Pty Ltd Full time

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.

**Overview and Requirements**:

- 2 to 3 years Team Leader / Customer Service experience in a Call Centre
- Experience doing quality control in a telesales environment - Listening to calls and providing coaching and guidance to members of team
- Scripting
- Ability to lead team members
- Experience in Team management/ leading a team / coaching people
- Experience doing customer satisfaction calls and handling customer complaints
- Experience in booking appointments including experience in “lead warming”
- Experience in financial wellness would be a plus not a prerequisite
- Experience in financial services would be a plus not a prerequisite
- Excellent ability on excel and spreadsheets
- Exceptional communication skills - verbal and written
- Good attention to detail
- Core Values - Following processes, doing the right thing

**Remuneration**: Market related

**Job Types**: Full-time, Permanent

**Experience**:

- Team Leader / Customer Service: 3 years (preferred)
- Quality control in a telesales environment: 3 years (preferred)
- Listening to calls and providing coaching: 3 years (preferred)
- Leading team members: 3 years (preferred)
- Customer satisfaction calls and handling customer complaints: 3 years (preferred)
- Lead warming: 3 years (preferred)
- MS Excel and spreadsheets: 4 years (preferred)
- Scripting: 3 years (preferred)

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