Team Leader

6 months ago

Randburg, South Africa Quantum Recruitment Pty Ltd Full time

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.

**Overview and Requirements**:

- 2 to 3 years Team Leader / Customer Service experience in a Call Centre
- Experience doing quality control in a telesales environment - Listening to calls and providing coaching and guidance to members of team
- Scripting
- Ability to lead team members
- Experience in Team management/ leading a team / coaching people
- Experience doing customer satisfaction calls and handling customer complaints
- Experience in booking appointments including experience in “lead warming”
- Experience in financial wellness would be a plus not a prerequisite
- Experience in financial services would be a plus not a prerequisite
- Excellent ability on excel and spreadsheets
- Exceptional communication skills - verbal and written
- Good attention to detail
- Core Values - Following processes, doing the right thing

**Remuneration**: Market related

**Job Types**: Full-time, Permanent

**Experience**:

- Team Leader / Customer Service: 3 years (preferred)
- Quality control in a telesales environment: 3 years (preferred)
- Listening to calls and providing coaching: 3 years (preferred)
- Leading team members: 3 years (preferred)
- Customer satisfaction calls and handling customer complaints: 3 years (preferred)
- Lead warming: 3 years (preferred)
- MS Excel and spreadsheets: 4 years (preferred)
- Scripting: 3 years (preferred)

  • Team Leader

    7 months ago

    Randburg, South Africa Benclo Full time

    Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

  • Team Leader

    1 month ago

    Randburg, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

  • Team Leader

    2 months ago

    Randburg, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

  • Team Leader

    3 months ago

    Randburg, South Africa Dante Personnel Full time

    Minimum requirements: Grade 12 (Minimum requirement)Insurance / financial wellness backgroundTeam Leader / Customer Service and Experience (2-3 years) experience in a call centreA strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience doing...

  • Team Leader

    3 months ago

    Randburg, South Africa Dante Personnel Full time

    Minimum requirements: Grade 12 (Minimum requirement) Insurance / financial wellness background Team Leader / Customer Service and Experience (2-3 years) experience in a call centre A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience...

  • Sales Team Leader

    7 months ago

    Randburg, South Africa Embassy Group Holdings Full time

    **Job description** **Main Job Function**: - Coach the team in order to achieve sales targets. - Coach the team in order to ensure the quality of sales meets the appropriate Standard - Monitoring attendance and punctuality daily - Ensure that all staff adhere to the weekly performance targets. - Conduct regular review of all Call Centre Agents performance...

  • Collections Team Leader

    7 months ago

    Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Collections Team Leader

    7 months ago

    Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Customer Care Team Leader

    7 months ago

    Randburg, South Africa PrepaidMeters.co.za Full time

    **VERY IMPORTANT** Misrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offence!! **Note**: ........................................... Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with...

  • Team Leader: Call Centre

    2 months ago

    Randburg, South Africa Ergasia Placements Full time

    We are an established law firm in Johannesburg North, currently seeking an experienced Team Leader to oversee our debt collection team. This position is ideal for a goal-oriented leader with a strong background in debt recovery who can motivate and guide a team to achieve outstanding results.Responsibilities:Lead and manage a team of debt collectors to...

  • Team Leader

    2 months ago

    Randburg, Gauteng, South Africa Dante Personnel Full time

    Job Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...

  • Sales Team Leader

    6 months ago

    Randburg, South Africa FirstRand Full time

    Job Description To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk Hello Future Short Term Insurance Commercial Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us...

  • Debt Collection Team Leader

    4 months ago

    Randburg, South Africa LWM DEBT RECOVERY Full time

    As a Debt Collections Team Leader, you will be responsible for your team and processes to collect overdue payments and do reporting. Your primary goal will be to enhance recovery of outstanding debts while adhering to company policies and legal regulations. **Key Responsibilities**: 1. Work Top100 accounts 2. Create Campaigns for your teams 3. Be able to...

  • Outbound Contact Centre Team Leader

    6 months ago

    Randburg, South Africa Icon AF Full time

    We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients. Job brief We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression...

  • Debt Collection Outbound Team Leader

    4 months ago

    Randburg, South Africa ITC Business Administrators Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Outbound Collections Team Leader

    7 months ago

    Randburg, South Africa Shapiro Shaik Defries and Associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Contact Centre Team Leader

    3 days ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

  • Inbound Customer Care Team Leader

    6 months ago

    Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    **JOB PURPOSE** - To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. - To conduct thorough investigation of all Debtor’s complaints and queries in accordance with the company’s policies and procedures,...

  • Outbound Sales Team Leader Opportunity

    1 month ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleAt iSON Xperiences, we are seeking an experienced and motivated Outbound Sales Team Leader to join our team. As a Team Leader, you will play a critical role in leading, supervising, coaching, and mentoring high-paced outbound Contact Centre Agents.The ideal candidate will have a strong background in sales and leadership, with a minimum of 3...

  • M-KOPA Team Leader

    3 weeks ago

    Randburg, South Africa Jobted ZA C2 Full time

    The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Â Main...