IT Helpdesk Manager

**Innovate IT Africa - Helpdesk Manager** **Summary** As a Helpdesk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high...

The purpose of the role is to manage the helpdesk support function as well as the 1st line helpdesk support team members with goal of ensuring customer satisfaction, doing so in line with entity and departmental objectives. The individual will be responsible for managing 1st line support resource availability on both the telephone and helpdesk system,...

HelpDesk Manager: Key Responsibilities:Team Leadership:- Recruit, train, and mentor a team of helpdesk support specialists and technicians.- Foster a collaborative and positive team environment to enhance performance and employee satisfaction.- Set clear performance goals, monitor results, and conduct performance reviews. Customer Support Management:-...

**Purpose statement**: To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives. **Helpdesk administration**: Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates,...

**About Us**: Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with...

**About Us**: Tsebo Facilities Solution is looking for a Helpdesk Supervisor who will be responsible to support the Helpdesk Manager and provide supervisory direction and strategic planning with regard to the technical interface of the Helpdesk ensuring it is up to date, effective and utilized correctly to assist in providing value added customer service to...

**Company Overview:** Set Consulting is a dynamic and innovative company focused on delivering exceptional customer experiences in the tourism industry.**Job Description:** As our Helpdesk Operations Lead, you will be responsible for leading a team of technical support specialists and overseeing the helpdesk system to ensure timely issue resolution and...

PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

**About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...

IT Helpdesk Agent - The Capital Support OfficeJoin to apply for the IT Helpdesk Agent - The Capital Support Office role at The Capital Hotels, Apartments & ResortsJob title: IT Helpdesk Agent - The Capital Support OfficeJob Location: Gauteng, JohannesburgDeadline: March 27, 2025DescriptionThe main purpose of this role is to offer first line helpdesk and...

Key Performance Areas- Helpdesk- Invoice Management- Reporting- Vendors- Query ResolutionQualifications - Matric (Must) - Relevant degree or diploma Equivalent (added advantage) Experience - A minimum of 3 years property experience

Gauteng, JHB - Northern Suburbs - R 18000 - R 20000 Monthly Basic Salary**Position**: Helpdesk Co-ordinator - IT Managed Services Company **Location**: Fourways A leading IT Managed Services company is looking for a Helpdesk Co-ordinator to join their dynamic and friendly team! Great opportunity to grow and develop while working within an exciting and...

**Job Duties/Responsibilities will include**: A great opportunity for a Helpdesk Administrator. **Duties below but not limited**: Job costings Management of Technicians calendar Communication with customers Stock control Renewal of planned maintenance Contracts Capturing Time sheets Invoicing Purchase orders Various accounting and administrative...

**Gauteng**, JHB - Northern Suburbs** **R 15 000 - R 20 000 Monthly Cost To Company** Our client an IT Solutions company based in Fourways is seeking a highly motivated and energetic **Helpdesk Coordinator** to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high energy environment and wants to...

3years Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record keeping. Training of staff and Sub-ordinates.. Perform any...

Job title : IT Helpdesk Agent - The Capital Support OfficeJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionThe main purpose of this role is to offer first line helpdesk and desktop support to 13 different sites The ideal candidate should:Be a well-groomed, punctual and...

**JOB TITLE**: Helpdesk Manager SA **DEPARTMENT**: Service Delivery Management - Centre of Excellence **REPORTING TO**: Service Delivery Manager **REGION**: Middle East and Africa **PURPOSE OF POSITION** To manage the performance of services & support to clients within SA and to ensure that Service Levels Agreements (SLAs) are achieved. To ensure that...

**Job Duties/Responsibilities will include**: Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record...

Job title : Helpdesk ConsultantJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionResponsible for inbound telephonic communication.   Ensures quality of service exceeds clients' expectations. Hello Future Helpdesk Consultant Welcome to FNB, the home of the #changeables. We...