IT Helpdesk Agent

Job title : IT Helpdesk Agent - The Capital Support OfficeJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionThe main purpose of this role is to offer first line helpdesk and desktop support to 13 different sites The ideal candidate should:Be a well-groomed, punctual and...

- Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office- Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa- Oversee the installation, configuration, maintenance and...

Get AI-powered advice on this job and more exclusive features.Duties & ResponsibilitiesOperational DeliveryAnswer CallsAnswer all helpdesk related calls within 20 seconds.Log CallsLog calls accurately on the system.Log caller details.Log fault details.Log location details.Categorise calls.Prioritise calls.Assign calls.Note all relevant details and...

Qualifications: B.Eng., BSc, or BTECh (National Diploma) in Mechanical Engineering or associated discipline. Experience: 3 to 5 years working in a related field in any of these industries (Automotive, Aerospace, Marine, Industrial engineering,) (I may consider less, dependant on what they were doing) Skills: Must be proficient in the use of CATIA or...

Qualifications: B.Eng., BSc, or BTECh (National Diploma) in Mechanical Engineering or associated discipline.Experience: 3 to 5 years working in a related field in any of these industries (Automotive, Aerospace, Marine, Industrial engineering,) (I may consider less, dependant on what they were doing)Skills: Must be proficient in the use of CATIA or other...

Qualifications: B.Eng., BSc, or BTECh (National Diploma) in Mechanical Engineering or associated discipline.Experience: 3 to 5 years working in a related field in any of these industries (Automotive, Aerospace, Marine, Industrial engineering,) (I may consider less, dependant on what they were doing)Skills: Must be proficient in the use of CATIA or other...

Responsibilities and/or AccountabilitiesData Extraction & Preparation:- Pull data from diverse sources:- Insert and refresh raw data sheets ensuring all tables and formulas update correctly.- Prepare and complete daily reports (e.g., Intown Daily Report for designated stakeholders).Data Quality & Validation:- Conduct daily checks:o Compare call data per...

**Innovate IT Africa - Helpdesk Manager** **Summary** As a Helpdesk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high...

**About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...

Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

Job skills & Description **Responsibilities** - Deliver customer service through adherence to quality service standards - Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customers business and needs - Complete...

**Job Title**: Delivery Innovation Agent **Department**: Internship Programme **Location**: We Work, 173 Oxford Road, Rosebank, Johannesburg **Reporting to**: CFO **Overview**: This newly created internship position, will provide the Graduate with a fixed-term opportunity to work within a diverse and dynamic SaaS re-seller Organisation that supports the...

**About Us**: We are currently looking for Call Center Agents in Johannesburg to be the first telephonic point of contact to our client and to ensure understanding of the client’s needs and address them in an efficient and professional manner offering speedy resolution within set timeframes. As a leading African Integrated Workplace Management Solutions...

**Summary of Primary Job Responsibilities**: **Typical Qualifications**: Associates degree in IT or a related field. Bachelors degree in IT or a related field preferred. - (in this job or a related function/field)_: Minimum of 2 years related experience in end user support. Experience in ITIL and ITSM best practices. Previous experience in managing daily...

**About Us**: Tsebo Facilities Solution is looking for a all Center Agent to be the first telephonic point of contact to our client and to ensure understanding of the client’s needs and address them in an efficient and professional manner offering speedy resolution within set timeframes. As a leading African Integrated Workplace Management Solutions...

**Purpose**: To make our customers adore us by proactive and reactively, with urgency, acting on alerts related area outages, whilst doing more with less through the use of automation. Reactive monitoring, detecting, and resolving exception alerts related outages impacting FTTH/B customers(end-users) to restore services ASAP, whilst ensuring timeous,...

As a Service Desk Shift Lead, you'll be responsible for ensuring that our customer service and technical support teams are able to handle all calls. You will ensure that the best possible solutions are provided to each customer who contacts us. You will also take responsibility for managing the flow of tickets through our internal helpdesk system in order to...

**About Us**: Tsebo Facilities Solution is looking for a Call Centre Agent Assistant who will be responsible to be the first telephonic point of contact to Tsebo Facilities Solutions client and to ensure understanding of the client’s needs and address them in an efficient and professional manner offering speedy resolution within set timeframes. As a...

**Job Duties/Responsibilities will include**: First point of contact for users via helpdesk or phone. Maintain network connections and peripheral devices (WAN/LAN/Routers/Printers/Biometric etc.) Maintain Applications; Microsoft Office, Apple, RDC and other Scheduled upgrades and maintenance performed without deterring others from completing their...

We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

**About Us**: Tsebo Facilities is looking for Front House (Reservation Agent) to ensure quality systems and processes are adhered to and monitored on an ongoing basis in a manner that achieves the objectives of EY by administering and supporting the management of the Enterprise Reservation System (ERS) utilised by EY for, meeting rooms, events and AV/VC...

**Brief Job description** - Provide 1st level technical support - Service restoration - Fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems - Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed...

JOB TITLE - SUPPLIER SUPPORT TEAM LEAD Team leads will supervise the support analysts who will provide first line support to client suppliers on the SAP Ariba solutions. **Responsibilities**: - The Supplier Support Team Lead leads and supervises the support analysts and will also perform supplier support duties as a help desk agent. Will be assigned to...

Qualifications: B.Eng., BSc, or BTECh (National Diploma) in Mechanical Engineering or associated discipline.Experience: 3 to 5 years working in a related field in any of these industries (Automotive, Aerospace, Marine, Industrial engineering,) (I may consider less, dependant on what they were doing)Skills: Must be proficient in the use of CATIA or other...

Qualifications: B.Eng., BSc, or BTECh (National Diploma) in Mechanical Engineering or associated discipline. Experience: 3 to 5 years working in a related field in any of these industries (Automotive, Aerospace, Marine, Industrial engineering,) (I may consider less, dependant on what they were doing) Skills: Must be proficient in the use of CATIA or...

**Listing reference**: adapt_000053**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:Helpdesk and Technical Support**Location**:Johannesburg - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist clients across...

Qualifications: B.Eng., BSc, or BTECh (National Diploma) in Mechanical Engineering or associated discipline. Experience: 3 to 5 years working in a related field in any of these industries (Automotive, Aerospace, Marine, Industrial engineering,) (I may consider less, dependant on what they were doing) Skills: Must be proficient in the use of CATIA or...