IT Helpdesk/ Service Desk Supervisor

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to staff and partners in the firm and by managing the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible and adaptable...

**Job Duties/Responsibilities will include**: A great opportunity for a Helpdesk Administrator. **Duties below but not limited**: Job costings Management of Technicians calendar Communication with customers Stock control Renewal of planned maintenance Contracts Capturing Time sheets Invoicing Purchase orders Various accounting and administrative...

A great opportunity for a Helpdesk Administrator. - Duties below but not limited: - Job costings - Management of Technicians calendar - Communication with customers - Stock control - Renewal of planned maintenance Contracts - Capturing Time sheets - Invoicing - Purchase orders - Various accounting and administrative functions **Applicants should meet the...

Job DescriptionCompany OverviewAt HR Human Solutions Agency, we are committed to delivering exceptional service and creating memorable experiences for our guests. We are seeking a highly skilled and professional Front Desk Supervisor to join our team.Job SummaryThe Front Desk Supervisor will be responsible for ensuring seamless check-in and check-out...

**Role Description** This is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers. **Qualifications** - Proficiency in Desktop Computers and Technical Support -...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support. Manage transformation within the IT Service Desk relating to new technologies and refined processes. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. DevOps. Agile...

**Brief description** The main purpose of this position is to manage the daily operations and activities of the South African Reserve Bank (SARB) Information Technology (IT) Service Desk. **Detailed description** - Manage the daily operations and activities of the SARB IT Service Desk to ensure that all IT service requests and incidents are addressed in a...

**LES MARAIS, PRETORIA **DO YOU MAKE CLIENT CARE A PRIORITY? WE DO. IF YOU DO, JOIN OUR TEAM** **TODAY! PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors** **and healthcare professionals determine and confirm diagnoses since 1922. We are registered with the HPCSA** **(Health Professions Council...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...

2years Provide administrative support to the IT leadership IT Helpdesk administration Assigning tickets Following up with team for outstanding tickets Ensure required fields are completed and tickets are assigned to the appropriately skilled team member Assist other members of the IT department in troubleshooting tickets Ensuring that closed tickets have...

**Job Purpose**: The position requires a hands-on technical leader who is responsible for delivering a world-class support experience for staff, clients, and other external parties. The manager is expected to get into complex technical issues while thinking about the big picture. The Service Desk Manager’s primary objective is to rapidly resolve issues...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

**J**ob Description** **Position Title**: Africa Regional Deployment Unit (ARDU) Supervisor **Reports To**: ARDU Manager **Division**: Immigration & Refugee Program+ (IRP+) **Department**: Programs, Africa Regional Deployment Unit (ARDU) **Job Location**: Pretoria, South Africa **Grade Level**: Grade 7, Supervisor, National **Introduction**: Church...

We are looking for a highly motivated, resourceful individual with a “Can Do” attitude and strong work ethic to join our ICT Helpdesk team. **YOU WILL BE RESPONSIBLE FOR**: - Logging call details accurately on the active service desk, do first line resolution, and escalate calls to 2nd line support when required. - Assist in optimising 1st line...

**Job Duties/Responsibilities will include**: Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure...

We are looking for a reliable and customer-focused Desk Attendant to join our team. The Desk Attendant’s primary responsibility is to provide excellent customer service to our guests, ensuring their stay is as pleasant and comfortable as possible.The Desk Attendant must be an excellent communicator, with an eye for detail and the ability to work...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...