Call Centre and Helpdesk Supervisor

**Job Duties/Responsibilities will include**: Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record...

We are seeking a skilled and dynamic Supervisor to oversee Call Centre operations and manage the INFOR EAM system's security and administration. This role requires a strong leader who can enhance call centre performance, drive process improvements, and effectively manage user access and data integrity within the INFOR EAM system. **Key...

**About Us**: Tsebo Facilities Solution is looking for a Helpdesk Supervisor who will be responsible to support the Helpdesk Manager and provide supervisory direction and strategic planning with regard to the technical interface of the Helpdesk ensuring it is up to date, effective and utilized correctly to assist in providing value added customer service to...

We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

**About Us**: Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with...

Strategic Head of Call Centre Management Bank/Fin Services/Insurance ~ Telecommunications ~ Call Centre BPO Johannesburg - Gauteng - South Africa We are currently seeking a Strategic Head of Call Centre Management who will be responsible for overseeing and leading the strategic direction and alignment of all call centre infrastructure, both internal and...

Currently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Develop objectives for the call centre’s day-to-day activities. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Collect and analyse call-centre statistics. Assume...

**MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls Supporting call centre agents through...

We are looking for highly Motivated Call center agents eager to learn and grow in the Call Centre Industry.. Job Responsibilities and Duties: - Management and resolve customer complaints. - Sell products and place customer orders telephonic - Identify and escalate issues to supervisors. - Provide product and service information to...

PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

Respond to orders, general customer inquiries, invoice questions, and customer complaints.HelpdeskAttend to daily logged calls on the helpdesk / MyBuildings.Logging and follow-up of complaints or other requests received from tenants for services to be rendered.Checking and advising the PSM on the client's mandates.Ensuring supporting documents are attached...

**About Us** At Quantanite, we are a premier BPO provider committed to delivering exceptional customer service solutions. Our work environment is dynamic, inclusive, and fosters innovation, collaboration, and professional growth. If you are passionate about leading teams, optimizing operations, and enhancing customer experiences, you’ll thrive with...

**About the role**: The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels. The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure...

Operations SupervisorWe are looking for an experienced Operations Supervisor to join our team in Johannesburg. As an Operations Supervisor, you will be responsible for overseeing the daily activities of the team and ensuring that they are meeting the required standards.ResponsibilitiesManage day-to-day activities of the team.Identify focus teams each month...

Calling All Sales Trainers I am looking for a Call Centre Trainer preferably from the Insurance industry 2+ Years Call Centre Trainer experience Call Centre Background (Call Centre Sales Trainer Vacancy - not a Call Centre Vacancy)

Gauteng, JHB - Northern Suburbs - R 18000 - R 20000 Monthly Basic Salary**Position**: Helpdesk Co-ordinator - IT Managed Services Company **Location**: Fourways A leading IT Managed Services company is looking for a Helpdesk Co-ordinator to join their dynamic and friendly team! Great opportunity to grow and develop while working within an exciting and...

**Role**: Call Centre Training /Facilitating **Duties**: - Call Centre Trainer * **Skills and Experience**: - Accredited Call Centre Trainer - Facilitator - Client services - Matric - Deadline and target driven - Drivers License and own vehicle added advantage. **Job Types**: Full-time, Temporary Contract length: 8 months **Education**: - High School...