Helpdesk Coordinator

2 weeks ago

Johannesburg, South Africa Primedia Recruiter Full time

**Purpose statement**:
To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives.

**Helpdesk administration**:
Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates, feedback, or resolutions.
Schedule technical and new installation appointments for X/procure helpdesk technicians.
Attend to all enquiries immediately and supply the customer with relevant information and documentation as needed.
Manage and update white scheduling board with appointments made and completed by helpdesk technicians.

**General administration including operations**:
Inform personal assistant to update all applicable fields in V Tiger with new client details immediately when information is received.
Draw reports on request within agreed time period for helpdesk staff.
Support helpdesk team to ensure customers are regularly informed of progress where applicable.
Ensure that all relevant policies and procedures are followed.
Phone OSR customers as instructed.
Manage new installations and schedule the new installation appointments.
Submit pharmacy installation reports to pharmacy sales manager.

**Skills and knowledge**:
Client database - knowledge of the entire client database.
Computer skills - ability to operate Microsoft Office Suite.
Database skills - ability to navigate within the database.
Verbal communication skills - ability to handle queries and communicate across all levels.
Written communication skills - ability to correspond in writing to the relevant role players.
Interpersonal skills - the ability to interact with people at all levels.

**Job attributes**:
Ability to work within a team environment (team player) as well as independently.
High energy levels, enthusiastic, friendly disposition.
Ability to take initiative.
Ability to multi-task and be very attentive to detail.
Strong sense of urgency and deadline driven.
Ability to communicate across all levels both internally and externally.
Self-motivated and confident, dynamic, innovative, and independent.
Lateral thinker.
Must demonstrate maturity and embrace change and diversity.

**Experience**:
One year’s experience in an administration role.
Experience in an IT environment will be an advantage.

**Special requirements**:
Own cell phone.
Must be fluent in English and Afrikaans.
Proficient in MS Office.

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