Helpdesk Operations Lead

PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

Respond to orders, general customer inquiries, invoice questions, and customer complaints.HelpdeskAttend to daily logged calls on the helpdesk / MyBuildings.Logging and follow-up of complaints or other requests received from tenants for services to be rendered.Checking and advising the PSM on the client's mandates.Ensuring supporting documents are attached...

Key Performance Areas- Helpdesk- Invoice Management- Reporting- Vendors- Query ResolutionQualifications - Matric (Must) - Relevant degree or diploma Equivalent (added advantage) Experience - A minimum of 3 years property experience

HelpDesk Manager: Key Responsibilities:Team Leadership:- Recruit, train, and mentor a team of helpdesk support specialists and technicians.- Foster a collaborative and positive team environment to enhance performance and employee satisfaction.- Set clear performance goals, monitor results, and conduct performance reviews. Customer Support Management:-...

Job SpecificsLocation: Randburg, South Africa (on-site)Role type: Full-timeProviding remote helpdesk support (Hardware and Software Support)OverviewA dynamic and growing IT services provider is looking for a skilled and proactive IT Helpdesk Support Technician to join their team. The successful candidate will be responsible for providing IT support services...

As a forward-thinking organisation, we encourage our clients to view employee benefits through an actuarial lens. This fosters policies that drive productivity, loyalty, and engagement, while protecting the financial security of employees and ensuring organisational stability.Job DescriptionThe Manager of Systems and Support is responsible for leading and...

Job title : Helpdesk ConsultantJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionResponsible for inbound telephonic communication.   Ensures quality of service exceeds clients' expectations. Hello Future Helpdesk Consultant Welcome to FNB, the home of the #changeables. We...

1. First Response IT Support (Hands-on Troubleshooting) -Act as first responder to diagnose and resolve hardware, software, network, cloud, and security issues.-Support Windows, Mac, networking, cloud applications, and SaaS platforms (Mendix, Azure, AWS, etc.) .-Ensure minimal downtime and escalate complex issues to vendors when necessary.2. Preventative...

ResponsibilitiesThe Senior IT Administrator will be responsible for:Managing and maintaining our Microsoft-based server & network infrastructure.Developing and implementing strategic plans for the future of our IT infrastructure.Monitoring system performance and troubleshooting issues.Implementing and maintaining security systems, including firewalls and...

About the PositionThe Customer Experience Manager will be responsible for managing the performance of services & support to clients within SA and ensuring that Service Levels Agreements (SLAs) are achieved.Responsibilities:Solicit voice of the customer and drive actions to improve customer experience.Holds others accountable for meeting customer...

Reference: JHB002475-TR-1We are recruiting for a Senior Helpdesk Support Engineer.Duties & ResponsibilitiesCustomer ServiceReceive calls from senior customer engineer/help desk.Verify/identify problems with help desk.Contact users to get clarity on problems and troubleshoot.Provide telephonic support to users if possible.IT SupportTrain users on how to use...

A world-class, specialist, professional services consulting partner, for complete technological solutions is looking for a Junior Helpdesk Support Technician to join their team.POSITION INFO :Application Support Technicians are members of the customer support team that troubleshoot applications, document issues and resolves conflicts. Assist users in...

**Job Overview:**We are seeking a highly skilled Technical Support Manager to lead our helpdesk operations and provide exceptional customer service.**Key Responsibilities:Recruit, train, and mentor a team of technical support specialists to ensure excellent client experiences.Oversee the helpdesk system, ensuring timely issue resolution and effective...

**About Us:** At Set Consulting, we are committed to delivering exceptional customer experiences in the tourism industry.**Job Summary:** We are seeking a highly skilled Customer Service Director to lead our helpdesk operations and provide exceptional customer service.**Responsibilities:Team Leadership: Foster a collaborative team environment, set clear...

Technical Requirements:We're looking for a highly skilled IT Helpdesk Technician to join our team. To succeed in this role, you'll need to have:A strong background in Server, SBS Server, and TCP/IP PrintingFamiliarity with Active Directory and Exchange Server (advantage)Excellent troubleshooting and problem-solving skillsAbout Our Team:Our IT department is a...

Job Title: Strategic Operations LeadAbout Growth HouseGrowth House is a dynamic organization that requires a skilled Strategic Operations Lead to lead our retail operations team. The successful candidate will have a proven track record of leadership, strategic planning, and problem-solving.Job DescriptionThe Strategic Operations Lead will be responsible for...

Provide 24x7 support and maintenance for Microsoft Servers environment: Initially nightshift: 10pm-5amFault resolution and troubleshooting, and provide support & technical advice to clientsImplement and/or coordinate system updates and replacement of 'old' versionsEnsure networks & servers are fully operationalAdministration: Conduct user, network printer,...

SYSPRO is seeking a Technical Operations Lead to join its team. The successful candidate will be responsible for leading the technical operations team, ensuring that systems and infrastructure are running smoothly and efficiently.Job DescriptionThe Technical Operations Lead will lead the technical operations team, providing guidance and direction on...

RMB Nigeria Limited is seeking an Operational Excellence Lead to join our team. This individual will be responsible for leading process improvement initiatives to drive operational excellence across the organization.Key ObjectivesDevelop and implement a process improvement strategy to drive operational excellenceLead cross-functional teams to analyze and...