Assurecloud Contact Centre Intern, Midrand
2 weeks ago
We are seeking a dynamic and proactive Contact Centre Intern to join our team. As a Contact Centre Intern, you will have the opportunity to gain valuable hands-on experience and play a vital role in our customer support operations.
**Some responsibilities may include**:
- Provide professional customer service support for queries related to microbiology, chemistry, and diagnostic testing services.
- Resolve customer complaints and issues in a timely and efficient manner.
- Support the sales team in outreach efforts.
- Gain in-depth knowledge of our testing services to better assist customers.
- Develop materials such as FAQs and guides to simplify complex technical information.
- Update and maintain customer records in the CRM database.
- Assist in analysing these metrics to improve the effectiveness of the sales and customer service processes.
- Work closely with the microbiology, chemistry, and diagnostic teams to stay updated on service offerings.
- Matric.
- Recently graduated with a bachelor?s degree in Microbiology.
- Basic understanding of microbiology, chemistry, or diagnostic testing (advantageous).
- Excellent communication and interpersonal skills.
- Ability to multi-task and prioritize.
- Proficient in Microsoft Office Suite.
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