Data Centre Associate
3 days ago
**Position**: Data Centre Associate
**Reporting to**: Marilise Wasserfall
**Overall Purpose of the Job: Ensuring accuracy and completion of information being captured for client detail updates, save offers and any adhoc requests.**
**Key Responsibilities: Primary**
Ensuring that customer information is actioned correctly, data base to be maintained with correct and accurate information.
**Key performance indicators**_:_
The following tasks are outlined for this position. In this role with your current title as Data Centre Associate your KPI’s will be measured against the following:
**Rate Reductions**:
To ensure that all rate reductions are captured timeously and accurately on LSN.
**Service Downgrades**:
To ensure that client’s services and fees are downgraded in time, to minimize billing errors and refunds.
**Discounts**:
Discounts to be captured accurately.
**Targets**:
To achieve your minimum target in order to achieve your productivity on a daily basis.
**Allocated work**:
All daily work that is sent needs to be done and should you not be able to reach your target to have a valid reason and inform your supervisor timeously.
**Time Keeping**:
To ensure that working hours and lunch breaks are adhered to unless if you have an emergency and arrangements has been made.
**Add Hoc**:
To ensure that any and or add request for data related work to be done on time.
**_ Data Centre Associate_
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