Strategic Client Partner

7 months ago

Cape Town, South Africa Tower Group Full time

A **prestigious communications** client based in **Cape Town** is looking to employ a **Strategic Client Partner**, who will be responsible for **New Business Sales**.

The **Strategic Client Partner **will be tasked with **expanding revenues by acquiring new enterprise customers through both direct and indirect channels**.

**If you have the ability to influence and manage decision makers within customers - then this might just be the right job for you**

**1. Key Responsibilities**:

- Planning and executing portfolio sales strategies.
- Develop and execute sales strategies for assigned portfolio segments, ensuring alignment with overall company objectives.
- Maintain strong C-level relationships with clients, providing consultation, support and guidance.
- Work collaboratively within the sales team, providing mentorship and support to junior associates as needed.
- Support client on-boarding from the sales cycle to technical hand over, ensure knowledge transfer on accounts between teams.
- Build and mentor the relationship with key partners and customers across regions.
- Comprehensive knowledge of the entire client portfolio and actively identify new opportunities.
- Strong technical and industry knowledge to provide consistent messaging to clients.
- Research new products to meet the needs of the client and the corresponding “Go-to-Market” strategy.
- Maintain a portfolio P&L with a drive toward profitability (margin and top line growth) and renegotiate customer contracts to ensure profitability.
- Gain a thorough understanding of the client’s business and identify areas of opportunity for providing value added business solutions.
- Monthly travel required.
- Perform quarterly reviews for all clients.
- Monitor industry and company news to determine future trends as well as manage reporting to gauge account health.
- Ensure complete and accurate information is entered into Pipeline.
- Strategize with Customer Teams for analysis and delivery of Business Value Assessments to provide client strategy and value.
- Maintain a Mid-level relationship with customers and provide consultation, support, and guidance.
- Work both individually and as part of a team where appropriate.
- Fulfil any training and/or examination requirements as per the Company’s skills and certification matrix.
- Be willing to carry out or assist with such tasks as may be required to achieve deliverables, or as reasonably requested by a member of the client.
- Regularly familiarise yourself with the client portfolio of Products and Services, Customers, Suppliers, and internal Procedures.
- Be always a professional and courteous representative for the client.

**2. Key Relationships**
- Experience with D and M level management essential both with internal and external stakeholders.
- Forge strong relationships with internal team members for collaboration and support.
- Establish and maintain relationships with clients, partners and industry stakeholders at all levels.
- Collaborate effectively with cross-functional teams to ensure client success and satisfaction.

**3. Necessary Experience and/or Qualification**
- Minimum of 7 years of experience in strategic sales roles, preferably within the ICT industry.
- Knowledge in selling across ICT business services.
- Strong existing business relationships with customers in target industries.
- Extremely comfortable dealing at C levels executives.
- Strong negotiation skills with experience in contract negotiation and closing deals with significant annual contract values.
- Demonstrated history of effective client management and sales accomplishments, showcasing expertise in complex solution sales and consistently meeting annual targets.
- International sales experience advantageous.
- Capacity to work extended hours and a history of meeting specified deadlines consistently.
- Ability to work effectively under pressure by handling multiple priorities.

**4. Personal Skills/Competencies Required**
- Be an ambassador for the client, ensuring awareness of the brand and its capabilities within the ICT /Telecommunications environment.
- Creating an image that upholds the the client vision in the eyes of the customer is a key objective that uniquely separates client from its competitors.
- Excellent skills in negotiation, closing and follow-up skills, with consultative sales focus for selling services and solutions, with the ability to articulate complex ideas clearly and concisely.
- Maintain a very high level of personal and professional integrity and trustworthiness.
- Strong written and verbal skills.
- Positive and winning attitude.
- Ability to work independently.
- Administratively competent to provide accurate documentation, proposals, and internal procedural process requirements.
- Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
- Strategic thinker with a proactive and forward-looking approach to identifying opportunities and mitigating

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