Client Success Manager

7 months ago


Cape Town, South Africa Agency Growth Partner Full time

Video Overview:
**Company Overview**

We’re a digital marketing and sales firm based in UK and South Africa. We’ve helped over 50+ international marketing agencies to grow their companies. We’re seeing rapid growth and have massive plans to grow into multi-million dollar company within a year of formation.

**Role and Responsibilities**
- Assist new clients, via Slack, to complete onboarding form
- Conducting onboarding calls, via Zoom, with new clients
- Answering client questions via Slack
- Conducting weekly/bi-weekly check-in calls, via Zoom, with clients
- Communicating with marketing team for reporting and sending client resources
- Sending weekly campaign reports to clients
- Sending regular check-in messages to clients via Slack
- Off-boarding clients - Cancelling subscriptions in Stripe and software tools

**Salary and Details**
- Part-time to Full-time
- 20-40 hours per week
- Compensation: $1500-$3000 per month
- Working Hours: UK business hours

**Progression**

Based on 1) the demand for client support and 2) the opportunity for additional responsibilities, the role progression would be as follows:
Increased demand for client support
- Transition from part-time (20 hours per week) to additional hours to full-time (40 hours per week)
- Increased monthly compensation: $1500 per month to ~$3000 per month + performance based incentives

**Experience**
- 1+ years of customer service experience
- Knowledge of marketing & digital advertising
- Experience with softwares like: Slack and Zoom
- Positive, charismatic, likeable and able to build rapport with people
- Extraverted and enjoys speaking to people
- Good computer and internet connection
- Excellent English
- Routine focused. Enjoys having the same schedule daily and following proven processes
- Loves talking and listening to people
- Coachable and willing to train and learn new strategies
- You’re comfortable having a full time remote job
- You have proven project management skills and are okay with dealing with 20-30 businesses on a weekly basis

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: R15,000.00 - R55,000.00 per month



  • Cape Town, South Africa IDR Group Full time

    We are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house. We operate as...

  • Client Success Manager

    7 months ago


    Cape Town, South Africa Dunzo Full time

    **About us** We are fast-paced, innovative and customer-centric. Please read this all the way through! **Who You Are...** Are you an experienced Client Success Manager with a proven track record in nurturing client relationships and driving account growth? Do you excel in a fast-paced environment, with a passion for delivering exceptional customer...


  • Cape Town, South Africa Think Bullish Full time

    Dear client success manager, If you’re looking for an exciting, rewarding, and remote customer service role and Your eyes are bleeding from the numerous “We’re seeking a top account management professional blah, blah, blah ” Then buckle up, because you’re about to take a ride The client success manager role is the key liaison between our ad...


  • Cape Town, Western Cape, South Africa Ad Talent Full time

    **Job Summary:**We are seeking a highly organized and detail-oriented Client Success Manager to join our team at Ad Talent. As a Client Success Manager, you will play a critical role in ensuring the successful execution of client projects, managing client relationships, and maintaining accurate records.About the Company:Ad Talent is a holistic branding and...


  • Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    Merand Corbett & Associates:Our company is dedicated to delivering exceptional results-driven services to our clients. We pride ourselves on building long-term relationships and fostering a culture of innovation and excellence.This Client Success Manager position offers an exciting opportunity to join a dynamic team and contribute to our continued growth and...

  • Account Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Account Manager - Client Success About The Legends Agency:We are an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients. Role Overview:We are seeking an experienced Account Manager -...


  • Cape Town, South Africa Social Adjustment Full time

    **Requirements**: - Can thrive with working completely remote - Good internet connection - Must be fully computer literate with strong communication & writing skills - Functioning computer with a microphone and webcam - Work US hours (9 AM to 5 PM US EST Monday-Friday) - Has an outgoing personality and strong verbal skills - Can work well with a team to...


  • Cape Town, Western Cape, South Africa Rooftop Recruitment Full time

    Job SummaryWe are looking for a motivated Sales Consultant to join our team at Rooftop Recruitment. The successful candidate will be responsible for generating new business leads, building relationships with clients, and driving sales growth.About the PositionThis is a full-time role that requires a strong understanding of sales principles and techniques....

  • Client Success

    7 months ago


    Cape Town, South Africa Finovate Full time

    **Job title: Client Success & Marketing Manager** Our client, based in **London, United Kingdom**, is in the **marketing industry **and they are looking to hire a South African **Client Success & Marketing Manager **to join their team as soon as possible. Are you ready to be a part of an energetic team dedicated to transforming B2B client acquisition? Our...

  • Client Success Manager

    7 months ago


    Cape Town, South Africa Crayon Full time

    **How you'll role** As a Client Success Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...

  • Client Success Lead

    7 months ago


    Cape Town, South Africa Pro Coffee Gear Full time

    **Job Title: Client Success Lead** **Location: Remote (Global)** **Company: Pro Coffee Gear** Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various...


  • Cape Town, South Africa CV Library Full time

    **Hours: 14:00-22:30 // 15:00-23:30** CV-Library is a highly successful online job site in the UK, renowned for its partnerships with top names in the recruitment industry. As a recognized 'Employer of the Year,' we are committed to delivering excellence in everything we do. We are currently looking for a client-centric, motivated and enthusiastic Client...

  • Client Success Lead

    9 months ago


    Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full time

    We currently have a full-time position available for a Client Success Lead. This role offers a remote and hybrid work arrangement, depending on client engagements. The compensation is competitive and open to negotiation. Contractor Management Customer Account Management New Opportunity Development Contract and Compliance Management Proven experience in...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    About the Role:At West Coast Personnel, we are seeking a highly skilled Client Success Coordinator to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Client communication is at the heart of this role. You will assist in communicating with...


  • Cape Town, South Africa Houst Full time

    We’re Houst. Our mission is to make Houst the global home of hosting._ - You Champion Houst’s mission to free people to make more of themselves and its vision to unify the market making Houst the global home of hosting._ - You are the voice of Houst. Point of contact to our clients and guests to a variety of complex enquiries._ As a Customer Support...


  • Cape Town, South Africa Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...


  • Cape Town, South Africa Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...


  • Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    At Emporium Human Capital, we're seeking a seasoned Client Success Specialist to join our team in Somerset West. As a key member of our client success department, you'll play a vital role in ensuring the optimal adoption and utilization of our software solutions.About the Role:Drive and own the new client onboarding journey, fostering strong relationships...


  • Cape Town, South Africa Pure Placements on behalf of client Full time

    **Job Category | Retentions & Trading Specialist | Forex | Crypto | Investments | Retentions** Hey there, looking for a challenging new opportunity? Our client, a leading commission-free online investment platform regulated by the FSCA, is seeking top-notch Conversion and Retention Agents to join their team! This is a great chance to work with a company...


  • Cape Town, South Africa DentistFind Full time

    **Company Overview**: Welcome to DentistFind, where we're revolutionizing dental marketing across Canada. We're not just the leaders; we're the innovators and the standard-setters in the Canadian dental marketing scene. Our unique advantage? Our secret weapon is a mix of smart analysis and fast-paced marketing strategies that send our dental clients soaring....